Handbook of Management Scales/Top management commitment

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Top management commitment (alpha = 0.84)[edit]


Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.


  • Top-level managers view quality as being more important than cost.
  • Top-level managers view quality as being more important than meeting product schedules.
  • Our performance evaluation by the top-level management depends heavily on quality.
  • Top-level managers allocate adequate resources toward efforts to improve quality.
  • We have clear quality goals identified by top-level managers.
  • At company-wide meetings top-level managers often discuss the importance of quality.


Related Scales[edit]