Handbook of Management Scales/Statistical process control usage

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Statistical process control (SPC) usage (alpha = 0.80)[edit | edit source]

Description[edit | edit source]

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items[edit | edit source]

  • SPC is used extensively in our plant.
  • SPC has been effective in improving the quality of our primary product.
  • We will continue to use SPC in the manufacture of our primary product.
  • Production workers are well-trained in SPC.

Source[edit | edit source]

Related Scales[edit | edit source]