Handbook of Management Scales/Employee training

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Employee training (alpha = 0.81)[edit | edit source]

Description[edit | edit source]

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items[edit | edit source]

  • Resources are available for employee quality training in our plant.
  • There is almost always some kind of employee quality training going on in our plant.
  • Plant managers are often involved in quality training.
  • Most employees in our plant are trained to use quality problem solving techniques such as cause and effect diagrams.
  • Most employees in our plant do not view each new quality seminar or training program as “just another fad”.

Source[edit | edit source]

Related Scales[edit | edit source]