Handbook of Management Scales/Supplier performance

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Supplier performance (alpha = 0.79)[edit | edit source]

Description[edit | edit source]

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items[edit | edit source]

Answer with respect to suppliers of the critical component of the primary product.

  • Suppliers send us shipments of this component that conform to specifications.
  • Most quality problems in the past have easily been resolved with our suppliers.
  • Our suppliers are always eager to resolve quality problems.
  • The critical component is durable.
  • The critical component’s performance is excellent.
  • The critical component is reliable.

Source[edit | edit source]