Handbook of Management Scales/Training

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Training (alpha = 0.90; composite reliability = 0.90)[edit]

Description[edit]

Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items[edit]

  • Specific work-skills training (technical and vocational) given to hourly employees throughout the organization. (0.79)
  • Quality-related training given to hourly employees throughout the organization. (0.91)
  • Quality-related training given to managers and supervisors throughout the organization. (0.89)

All items were adapted from Saraph et al. (1989).

Source[edit]

Related Scales[edit]