Handbook of Management Scales/Supplier quality management

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Supplier quality management (alpha = 0.84; composite reliability = 0.83)[edit]

Description[edit]

Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items[edit]

  • Extent to which long-term relationships are offered to suppliers. (0.56)
  • Reduction in the number of suppliers since implementing just-in-time purchasing and/or total quality management. (0.61)
  • Extent to which suppliers are evaluated according to quality, delivery performance, and price, in that order. (0.75)
  • Extent to which suppliers are selected based on quality rather than price or delivery schedule. (0.75)
  • Thoroughness of your organization’s supplier rating system. (0.74)
  • Involvement of the supplier in your product/service development process. (0.64)

Items 1, 4–6 were adapted from Saraph et al. (1989); items 2 and 3 were developed by Kaynak (1997).

Source[edit]

Related Scales[edit]

Supplier quality management (alpha = 0.78)[edit]

Description[edit]

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items[edit]

Answer with respect to a critical component of the primary product.

  • Quality is a more important criterion than price in selecting suppliers of the major component.
  • Our supplier rating system considers the supplier’s engineering capability.
  • Our supplier rating system considers the supplier’s financial stability.
  • Our supplier rating system considers the supplier’s delivery performance.
  • We provide technical assistance to our suppliers of this component.
  • We are more interested in developing a long-term relationship with these suppliers than reducing prices.

Source[edit]

Related Scales[edit]