Handbook of Management Scales/Supplier quality management
Supplier quality management (alpha = 0.84; composite reliability = 0.83)
Eight quality management practices were identiﬁed by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.
- Extent to which long-term relationships are offered to suppliers. (0.56)
- Reduction in the number of suppliers since implementing just-in-time purchasing and/or total quality management. (0.61)
- Extent to which suppliers are evaluated according to quality, delivery performance, and price, in that order. (0.75)
- Extent to which suppliers are selected based on quality rather than price or delivery schedule. (0.75)
- Thoroughness of your organization’s supplier rating system. (0.74)
- Involvement of the supplier in your product/service development process. (0.64)
Items 1, 4–6 were adapted from Saraph et al. (1989); items 2 and 3 were developed by Kaynak (1997).
- Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.
Supplier quality management (alpha = 0.78)
Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.
Answer with respect to a critical component of the primary product.
- Quality is a more important criterion than price in selecting suppliers of the major component.
- Our supplier rating system considers the supplier’s engineering capability.
- Our supplier rating system considers the supplier’s financial stability.
- Our supplier rating system considers the supplier’s delivery performance.
- We provide technical assistance to our suppliers of this component.
- We are more interested in developing a long-term relationship with these suppliers than reducing prices.
- Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.