Handbook of Management Scales/Employee relations

From Wikibooks, open books for an open world
< Handbook of Management Scales
Jump to: navigation, search

Employee relations (alpha = 0.91; composite reliability = 0.90)[edit]

Description[edit]

Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items[edit]

  • Amount of feedback provided to employees on their quality performance. (0.84)
  • Degree of participation in quality decisions by hourly/nonsupervisory employees. (0.88)
  • Extent to which building quality awareness among employees is ongoing. (0.87)
  • Extent to which employees are recognized for superior quality performance. (0.75)

All items were adapted from Saraph et al. (1989).

Source[edit]