Handbook of Management Scales/Quality data and reporting

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Quality data and reporting (alpha = 0.91; composite reliability = 0.90)[edit | edit source]

Description[edit | edit source]

Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items[edit | edit source]

  • Availability of quality data (error rates, defect rates, scrap, defects, etc.). (0.80)
  • Timeliness of the quality data. (0.84)
  • Extent to which quality data (cost of quality, defects, errors, scrap, etc.) are used as tools to manage quality. (0.91)
  • Availability of procedures to ensure the reliability and improvement of data gathering. (0.76)

Items 1–3 were adapted from Saraph et al. (1989); item 4 was adapted from Black and Porter (1996).

Source[edit | edit source]