Handbook of Management Scales/Quality data and reporting
Quality data and reporting (alpha = 0.91; composite reliability = 0.90)[edit | edit source]
Description[edit | edit source]
Eight quality management practices were identiﬁed by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.
Items[edit | edit source]
- Availability of quality data (error rates, defect rates, scrap, defects, etc.). (0.80)
- Timeliness of the quality data. (0.84)
- Extent to which quality data (cost of quality, defects, errors, scrap, etc.) are used as tools to manage quality. (0.91)
- Availability of procedures to ensure the reliability and improvement of data gathering. (0.76)
Items 1–3 were adapted from Saraph et al. (1989); item 4 was adapted from Black and Porter (1996).