Part I: Introduction to Supervision and Employee Selection [ edit | edit source ]
Americans with Disabilities Act (ADA) [ edit | edit source ]
Part II: Performance Management [ edit | edit source ]
Delegation: Responsiblity, Authority, and Accountability [ edit | edit source ]
Writing Performance Standards [ edit | edit source ]
Conducting Performance Interviews [ edit | edit source ]
Employee Recognition ("The Good") [ edit | edit source ]
Corrective Action ("The Bad") [ edit | edit source ]
Employee Discipline ("The Ugly") [ edit | edit source ]
Part III: Supervising a Complex Workforce [ edit | edit source ]
Workplace Harassment Prevention [ edit | edit source ]
Workplace/Domestic Violence [ edit | edit source ]
Employee Assistance Programs [ edit | edit source ]
Time, Attendance, and the FMLA [ edit | edit source ]
Epilogue: A Memo to Supervisors [ edit | edit source ]