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Supervisor Nuts and Bolts

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Part I: Introduction to Supervision and Employee Selection[edit]

What is Supervision?[edit]

Coaching and Counseling[edit]

Americans with Disabilities Act (ADA)[edit]

Recruitment and Selection[edit]

Part II: Performance Management[edit]

Management Styles[edit]

Delegation: Responsiblity, Authority, and Accountability[edit]

Writing Performance Standards[edit]

Conducting Performance Interviews[edit]

Employee Recognition ("The Good")[edit]

Corrective Action ("The Bad")[edit]

Employee Discipline ("The Ugly")[edit]

Part III: Supervising a Complex Workforce[edit]

Workplace Diversity[edit]

Workplace Harassment Prevention[edit]

Workplace/Domestic Violence[edit]

Employee Substance Abuse[edit]

Employee Assistance Programs[edit]

Time, Attendance, and the FMLA[edit]

Epilogue: A Memo to Supervisors[edit]


Glossary of Terms[edit]




About the Authors[edit]