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Part I: Introduction to Supervision and Employee Selection[edit | edit source]
Americans with Disabilities Act (ADA)[edit | edit source]
Part II: Performance Management[edit | edit source]
Delegation: Responsiblity, Authority, and Accountability[edit | edit source]
Writing Performance Standards[edit | edit source]
Conducting Performance Interviews[edit | edit source]
Employee Recognition ("The Good")[edit | edit source]
Corrective Action ("The Bad")[edit | edit source]
Employee Discipline ("The Ugly")[edit | edit source]
Part III: Supervising a Complex Workforce[edit | edit source]
Workplace Harassment Prevention[edit | edit source]
Workplace/Domestic Violence[edit | edit source]
Employee Assistance Programs[edit | edit source]
Time, Attendance, and the FMLA[edit | edit source]
Epilogue: A Memo to Supervisors[edit | edit source]