Supervisor Nuts and Bolts
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Contents
1
Part I: Introduction to Supervision and Employee Selection
1.1
What is Supervision?
1.2
Coaching and Counseling
1.3
Americans with Disabilities Act (ADA)
1.4
Recruitment and Selection
2
Part II: Performance Management
2.1
Management Styles
2.2
Delegation: Responsiblity, Authority, and Accountability
2.3
Writing Performance Standards
2.4
Conducting Performance Interviews
2.4.1
Employee Recognition ("The Good")
2.4.2
Corrective Action ("The Bad")
2.4.3
Employee Discipline ("The Ugly")
3
Part III: Supervising a Complex Workforce
3.1
Workplace Diversity
3.2
Workplace Harassment Prevention
3.3
Workplace/Domestic Violence
3.4
Employee Substance Abuse
3.5
Employee Assistance Programs
3.6
Time, Attendance, and the FMLA
4
Epilogue: A Memo to Supervisors
5
Appendix
6
Glossary of Terms
7
References
8
Notes
9
Acknowledgements
10
About the Authors
Part I: Introduction to Supervision and Employee Selection
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What is Supervision?
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Coaching and Counseling
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Americans with Disabilities Act (ADA)
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Recruitment and Selection
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Part II: Performance Management
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Management Styles
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Delegation: Responsiblity, Authority, and Accountability
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Writing Performance Standards
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Conducting Performance Interviews
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Employee Recognition ("The Good")
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Corrective Action ("The Bad")
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Employee Discipline ("The Ugly")
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Part III: Supervising a Complex Workforce
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Workplace Diversity
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Workplace Harassment Prevention
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Workplace/Domestic Violence
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Employee Substance Abuse
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Employee Assistance Programs
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Time, Attendance, and the FMLA
[
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Epilogue: A Memo to Supervisors
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Appendix
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Glossary of Terms
[
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References
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Notes
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Acknowledgements
[
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About the Authors
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Book:Supervisor Nuts and Bolts
Shelf:Management
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