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Part I: Introduction to Supervision and Employee Selection[edit]
What is Supervision?[edit]
Coaching and Counseling[edit]
Americans with Disabilities Act (ADA)[edit]
Recruitment and Selection[edit]
Part II: Performance Management[edit]
Management Styles[edit]
Delegation: Responsiblity, Authority, and Accountability[edit]
Writing Performance Standards[edit]
Conducting Performance Interviews[edit]
Employee Recognition ("The Good")[edit]
Corrective Action ("The Bad")[edit]
Employee Discipline ("The Ugly")[edit]
Part III: Supervising a Complex Workforce[edit]
Workplace Diversity[edit]
Workplace Harassment Prevention[edit]
Workplace/Domestic Violence[edit]
Employee Substance Abuse[edit]
Employee Assistance Programs[edit]
Time, Attendance, and the FMLA[edit]
Epilogue: A Memo to Supervisors[edit]
Appendix[edit]
Glossary of Terms[edit]
References[edit]
Acknowledgements[edit]
About the Authors[edit]
