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Supervisor Nuts and Bolts

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Part I: Introduction to Supervision and Employee Selection[edit | edit source]

What is Supervision?[edit | edit source]

Coaching and Counseling[edit | edit source]

Americans with Disabilities Act (ADA)[edit | edit source]

Recruitment and Selection[edit | edit source]

Part II: Performance Management[edit | edit source]

Management Styles[edit | edit source]

Delegation: Responsiblity, Authority, and Accountability[edit | edit source]

Writing Performance Standards[edit | edit source]

Conducting Performance Interviews[edit | edit source]

Employee Recognition ("The Good")[edit | edit source]

Corrective Action ("The Bad")[edit | edit source]

Employee Discipline ("The Ugly")[edit | edit source]

Part III: Supervising a Complex Workforce[edit | edit source]

Workplace Diversity[edit | edit source]

Workplace Harassment Prevention[edit | edit source]

Workplace/Domestic Violence[edit | edit source]

Employee Substance Abuse[edit | edit source]

Employee Assistance Programs[edit | edit source]

Time, Attendance, and the FMLA[edit | edit source]

Epilogue: A Memo to Supervisors[edit | edit source]

Appendix[edit | edit source]

Glossary of Terms[edit | edit source]

References[edit | edit source]

Notes[edit | edit source]

Acknowledgements[edit | edit source]

About the Authors[edit | edit source]

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