How to use a Motorola DVR/Boot Error Codes

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How to use a Motorola DVR
Identify | Connections | Setup | i-Guide | MSTV | Passport | Tivo | FireWire | Remote | Firmware/Software | Configuration | Bugs | Boot Errors | VOD Errors | Resets | Help

Boot Error Codes[edit]

If hardware or software problems occur, the DVR displays error codes on the LED display.

Code Description When Error Occurs Action Required
EP00 No error EP00 will only be shown on page D01 of the diagnostics page (press OK 2 times while the box is in standby). The box will display 0 on the leftmost LCD numeral (.0 ) None
Eb 01 Object failed validation After the display shows dl, indicating the validation check for the download has failed Contact headend operator
Eb 02 Download time-out After cycling twice through the OOB frequencies, this error occurs when the connection has timed out None
Eb 03 Flash memory erase has failed This occurs after the software object download completes and EF is displayed Replace the set-top box
Eb 04 Flash memory programming failed After the software object download is complete and FP is displayed Contact your headend operator
Eb 05 Invalid DLC frequency After the LED displays dl, indicating the validation check failed Contact your headend operator
Eb 06 Hardware initialization failed After plugging the set-top into an electrical outlet to begin the boot cycle Replace the set-top box
Eb 07 Software object validation fail After the software object download completes and FP is displayed Contact your headend operator
Eb 07 Software object validation fail After a successful software object download and the set-top is reset No action required because the set-top repeats the software object download
Eb 08 Reserved N/A N/A
Eb 09 Software integrity check failed Reset within two minutes of a complete software object download No action required because the set-top repeats the software object download process
Eb 10 SUDB recreation After plugging the DCT into an electrical outlet to begin the boot cycle None
Eb 11 Invalid unit address This is resettable only at the factory Replace the set-top box
Eb 11 Failed to lock onto an OOB frequency After cycling twice through the OOB frequencies (The display then shows Eb 02 indicating the software object download was unsuccessful) Ensure the cable connections are tight
Eb 12 No COAC message received After cycling twice through the OOB frequencies (The display then shows Eb 02 indicating the software object download was unsuccessful) Contact your headend operator
Eb 13 No DLC message received After cycling twice through the OOB frequencies (The display then displays Eb 02 indicating the software object download was unsuccessful) Contact your headend operator
Eb 14 Bad object type or class After the display shows dl, indicating the update failed during the download attempt Contact your headend operator
Eb 15 No matching platform ID found After cycling twice through the OOB frequencies (The display then shows Eb 02 indicating the software object download was unsuccessful) Contact your headend operator
Eb 18 Object size mismatch After the display shows dl, indicating the update failed during the download process Contact your headend operator
Eb 19 Object size failed range check After the display shows dl, indicating the update failed during the download process Contact your headend operator
Eb 20 Invalid SUDB pointer After plugging the DCT into an electrical outlet to begin the boot cycle None
Au Authenticating This means that the STB is authenticating the downloaded code (this displays only after the download process) No action required
Ef Erasing This means that the STB flash memory is being erased No action required
Fp Saving This means that the STB flash menory is being programmed No action required
____ Download done This means that the download over the network is done No action required
Hunt Hunting for OOB This means that the STB is looking for an OOB frequency to download the software from No action required
FR 1 75.25 MHz The STB is attempting to lock on frequency 1 No action required
FR 2 104.20 MHz The STB is attempting to lock on frequency 2 No action required
FR # x MHz Attempting to lock on frequency #, where: #=3-10, x=72.75, 92.25,98.25,103.75,107.25,107.40,110.25, 116.25 MHz; respectively No action required
SEND / RFSH (display alternates) Receiving refresh This means that the headend opeator has sent a "refresh" signal to update the subscription configuration. No action required