Handbook of Management Scales/Technical skills
Technical skills (composite reliability = 0.89; AVE = 0.73)[edit | edit source]
Description[edit | edit source]
A set of new, multi-item measures are operationalized. The authors define and measure the salient infrastructural competencies – termed business-to-business seller competence (B2B-SC) – associated with the seller-side of Internet-enabled commerce. They find that the conceptual domain of B2B-SC comprises seven theoretically important dimensions: (1) technical skills, (2) change disposition, (3) conflict management, (4) market acuity, (5) coordinated logistics, (6) knowledge channels, and (7) fluid partnering.
Definition[edit | edit source]
Technical skills competence refers to the general abilities of the seller’s employees to use advanced information and communication technologies – such as the Internet, product development software, Internet-enabled EDI, and supply chain software – in their daily work to support business objectives.
Items[edit | edit source]
- Proficient in using information and communication technologies (ICT) to get work done. (0.83)
- Mastery of workplace ICT features and functions. (0.96)
- Make use of advanced features of ICT. (0.77)
Source[edit | edit source]
- Rosenzweig/Roth (2007): B2B seller competence: Construct development and measurement using a supply chain strategy lens. Journal of Operations Management, Vol. 25, No. 6, pp. 1311-1331.
Comments[edit | edit source]
Much efforts have been made by the authors in order to ensure that the new scales exhibit sufficient psychometric properties, which make them quite useful.