Handbook of Management Scales/Technical skills

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Technical skills (composite reliability = 0.89; AVE = 0.73)[edit]


A set of new, multi-item measures are operationalized. The authors define and measure the salient infrastructural competencies – termed business-to-business seller competence (B2B-SC) – associated with the seller-side of Internet-enabled commerce. They find that the conceptual domain of B2B-SC comprises seven theoretically important dimensions: (1) technical skills, (2) change disposition, (3) conflict management, (4) market acuity, (5) coordinated logistics, (6) knowledge channels, and (7) fluid partnering.


Technical skills competence refers to the general abilities of the seller’s employees to use advanced information and communication technologies – such as the Internet, product development software, Internet-enabled EDI, and supply chain software – in their daily work to support business objectives.


  • Proficient in using information and communication technologies (ICT) to get work done. (0.83)
  • Mastery of workplace ICT features and functions. (0.96)
  • Make use of advanced features of ICT. (0.77)



Much efforts have been made by the authors in order to ensure that the new scales exhibit sufficient psychometric properties, which make them quite useful.

Related Scales[edit]