Handbook of Management Scales/Technical skills

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Technical skills (composite reliability = 0.89; AVE = 0.73)[edit | edit source]

Description[edit | edit source]

A set of new, multi-item measures are operationalized. The authors define and measure the salient infrastructural competencies – termed business-to-business seller competence (B2B-SC) – associated with the seller-side of Internet-enabled commerce. They find that the conceptual domain of B2B-SC comprises seven theoretically important dimensions: (1) technical skills, (2) change disposition, (3) conflict management, (4) market acuity, (5) coordinated logistics, (6) knowledge channels, and (7) fluid partnering.

Definition[edit | edit source]

Technical skills competence refers to the general abilities of the seller’s employees to use advanced information and communication technologies – such as the Internet, product development software, Internet-enabled EDI, and supply chain software – in their daily work to support business objectives.

Items[edit | edit source]

  • Proficient in using information and communication technologies (ICT) to get work done. (0.83)
  • Mastery of workplace ICT features and functions. (0.96)
  • Make use of advanced features of ICT. (0.77)

Source[edit | edit source]

Comments[edit | edit source]

Much efforts have been made by the authors in order to ensure that the new scales exhibit sufficient psychometric properties, which make them quite useful.

Related Scales[edit | edit source]