Handbook of Management Scales/Organizational memory

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Organizational memory (alpha = 0.87)[edit]


Systematic and thorough methodological techniques are used to develop an instrument to test, measure, and validate subprocesses of organizational learning. Five independent but interrelated subprocesses are identified and validated: information acquisition, information distribution, information interpretation, information integration, and organizational memory.


Organizational memory is viewed as consisting of the mechanisms, functions, or actions organizations take to encode, store, and retrieve the lessons they have learned.


  • We make strong efforts to preserve information. (0.63)
  • We have effective mechanism to store information. (0.83)
  • There is a formal data management function in the company. (0.67)
  • Our company stores detailed information for guiding operations. (0.63)
  • When employees need specific information, they know who will have it. (0.68)
  • Company files and databases are available to provide needed information to do our work. (0.82)


Related Scales[edit]