Handbook of Management Scales/Switching costs

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Switching costs (alpha = 0.78)[edit]

Items[edit]

  • When the contract with an application service provider is terminated, we can easily transfer to another provider.
  • When the contract with an application service provider is terminated, we can easily manage the IT infrastructure ourselves.
  • Once my firm is using application services, it is difficult to get rid of them. (reverse coded)

Source[edit]

Related Scales[edit]