Handbook of Management Scales/Switching costs
From Wikibooks, open books for an open world
Switching costs (alpha = 0.78)
- When the contract with an application service provider is terminated, we can easily transfer to another provider.
- When the contract with an application service provider is terminated, we can easily manage the IT infrastructure ourselves.
- Once my firm is using application services, it is difficult to get rid of them. (reverse coded)
- Verwaal et al. (2009): Value Creation and Value Claiming in Strategic Outsourcing Decisions: A Resource Contingency Perspective. Journal of Management, Vol. 35, No. 2, pp. 420-444.