Handbook of Management Scales/Relational commitment

Relational commitment (alpha = 0.781; composite reliability = 0.806; AVE = 0.51)

Items

• We have a long term commitment to the relationship.
• We view the relationship with the service provider as a partnership.
• Our senior management seeks to develop a positive relationship with the provider and their management team.
• Both risks and rewards are shared with the external provider.
• We make investments that are unique to our relationship with the provider.

Source

• Handley/Benton (2009): Unlocking the business outsourcing process model. Journal of Operations Management, Vol. 27, No. 5, pp. 344–361.

Related Scales

• Interorganizational loyalty
• Supplier commitment