Handbook of Management Scales/Communication

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Communication (alpha = 0.82, CR = 0.83)[edit]

Description[edit]

Three relational competencies were identified: communication, cooperation and integration.

Definition[edit]

Communication refers to the flow of explicit information (Modi/Mabert, 2007) and includes the formal as well as informal sharing of meaningful and timely information (Anderson/Narus, 1990).

Items[edit]

To what extent do the statements apply to the relationship of your company with your suppliers and customers? (1 – strongly disagree; 7 – strongly agree):

  • We provide each other with any information that might help us. (0.65)
  • Exchange of information takes place frequently and in a timely manner. (0.83)
  • We keep each other informed about events or changes that may affect the other party. (0.75)
  • We give each other feedback about our performance. (0.70)

Source[edit]

Related Scales[edit]

Communication (alpha = 0.86)[edit]

Description[edit]

The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.

Items[edit]

  • We share sensitive information (financial, production, design, research, and/or competition). (0.52)
  • Suppliers are provided with any information that might help them. (0.68)
  • Exchange of information takes place frequently, informally and/or in a timely manner. (0.74)
  • We keep each other informed about events or changes that may affect the other party. (0.67)
  • We have frequent face-to-face planning/communication. (0.56)

Source[edit]