Question Writer Manual/Frequently Asked Questions/License
|Why do I get an error message when I try to activate my License?
Note: This problem tends to apply only to Question Writer 3 licenses.
This problem is probably caused by the license file being corrupted somewhere in the e-mail process, either the e-mail server or e-mail client. The likely culprit is an over-zealous anti-virus program. You will probably be getting a message like this -
"A valid license could not be obtained for QuestionWriterLicense. Please contact Central Question Ltd. for assistance. DETAILS: Unexpected error. Could not load license pack: The root element is missing."
The problem can be solved by sending the license file inside a zip file. If you do get this message or experience similar difficulties, please contact us at firstname.lastname@example.org to discuss alternative ways of getting your license to you.