Outsourcing/Solution Taxonomy

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A taxonomy is a classification of things, as well as to the principles underlying such a classification. This is a taxonomy for the classification of the elements that make-up an outsourcing solution. The taxonomic scheme will be used to correlate with the skills and competencies required to develop and deliver the solutions. The taxonomy will have a hierarchical structure with the top level consisting of Business Process Outsourcing (BPO), Infrastructure and Technology Outsouricng (ITO) and Transactional Outsourcing (TO).

Business Process Outsourcing (BPO)

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Front-office BPO: This includes customer-facing processes, such as customer service, sales, and marketing.

Back-office BPO: This includes non-customer-facing processes, such as accounting, finance, and human resources.

Front office

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Customer relationship management (CRM)

  • Customer service, sales and marketing

Technical support / Help desk

Back Office

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  • Accounting
    • Bookkeeping
    • Payroll processing
    • Tax preparation
  • Finance
    • Financial reporting
    • Accounts payable and receivable
    • Treasury management
  • Human resources
    • Recruiting
    • Onboarding
    • Payroll processing

Professional Employment Organization

PEO  is an outsourcing firm that provides services to small and medium-sized businesses (SMBs). Typically, the PEO offering may include human resource consulting, safety and risk mitigation services, payroll processing, employer payroll tax filing, workers' compensation insurance, health benefits, employers' practice and liability insurance, 401k, regulatory compliance assistance, workforce management technology, and training and development.

Knowledge Process Outsourcing

KPO services include all kinds of research and information gathering.  intellectual property research for patent applications; equity research, business and market research, legal and medical services; training, consultancy, and research and development in fields such as pharmaceuticals and biotechnology; and animation and design, etc.

Infastructure and Technology Outsourcing

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Infrastructure and technology outsourcing (ITO) is the process of transferring the responsibility for managing and delivering an organization's IT infrastructure and technology services to a third-party provider. Information technology (IT)

  • Data center management
  • Application development
  • Network administration
  • Security management
  • Cloud computing
  • Business continuity planning