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Outsourcing is the process of contracting out a specific task or function to a third party, rather than performing it in-house. This can be done for a variety of reasons, such as to reduce costs, gain access to specialized expertise, or free up internal resources for other tasks.

The global outsourcing market is dominated by two sub-industries: IT outsourcing (ITO) and business process outsourcing (BPO).

Business Functions

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  • Accounting and finance
  • Human Resources
  • Customer service
  • IT support
  • Manufacturing
  • Marketing and Sales
  • Research and development
  • Web development
  • Shipping and Logistics

Outsourcing relationship management (ORM)

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ORM  is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational structure, management strategy and information technology infrastructure.