Models and Theories in Human-Computer Interaction/Social translucence system and Knowledge Management as a Social Phenomenon
Social translucence system and Knowledge Management as a Social Phenomenon (CheeKang Tan)[edit | edit source]
The Computer mediated communication (CMC) is a process that human data interaction occurs through the use of two or more networked telecommunication systems. WikiBook itself is a great collaborative platform that helps knowledge management from a socially translucent perspective. WikiBook is one of the “Social translucent systems” that is in a designed digital system, which support coherent behavior by making participants and their activities visible to the public.
WikiBook is also a knowledge management that inputting useful information into databases, providing schemes for organizing, and retrieving information. It has becoming a popular social phenomenon. It helps organization self-conscious and enable themselves to tap their own experience in solving problems rather than going through reinvent solution for recurring problems.  The social translucence system leads people to think in terms of data mining, text clustering, databases and documents. 
However, this platform do not necessary motivates interaction that resembles a face-to-face context. A face to face context have more factors involved that may not be as efficient as WikiBook-collaborative platform in the perspective of knowledge management. The face to face context has the factors of visibility, awareness, and accountability. Visibility- the human faces, figures, movement and environment; Awareness – the awareness of social relationships and respect of vertical hierarchy; Accountability – Conservative in ideas, opinions, feelings about certain issues. For example, students who are silent in face-to-face communication, contribute more participation in CMC discussion.
 THOMAS ERICKSON and WENDY A. KELLOGG, IBM T. J. Watson Research Center, ACM Transactions on Computer-Human Interaction, Vol. 7, No. 1, March 2000, Pages 59–83. http://www.ics.uci.edu/~corps/phaseii/EricksonKellogg-SocialTranslucence-TOCHI.pdf