Handbook of Management Scales/Quality leadership

Quality leadership (alpha = 0.7261)

Items

• All major department heads within our plant accept their responsibility for quality.
• Plant management provides personal leadership for quality products and quality improvement.
• The top priority is evaluating plant management in quality performance.
• All major department heads within our plant work towards encouraging just-in-time production.
• Our top management strongly encourages employee involvement in the production process.

Source

• Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.

Related Scales

• Management leadership