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Handbook of Management Scales/Quality leadership

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Quality leadership (alpha = 0.7261)

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  • All major department heads within our plant accept their responsibility for quality.
  • Plant management provides personal leadership for quality products and quality improvement.
  • The top priority is evaluating plant management in quality performance.
  • All major department heads within our plant work towards encouraging just-in-time production.
  • Our top management strongly encourages employee involvement in the production process.

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