Handbook of Management Scales/Competitive priority: quality
Competitive priority: quality (alpha = 0.71)[edit | edit source]
Description[edit | edit source]
A common approach to measuring competitive priorities involves using a multiple item list and asking respondents to rate the relative importance of each priority. This scale was originally developed for use in the Boston University Manufacturing Futures Survey by Miller/Vollmann (1984) and was used by Boyer (1998). Boyer's values were later reported in Boyer/Pagell (2000). These measures have been employed in numerous studies and have been shown to have good reliability and been deemed valid as well by Ward et al. (1998).
Items[edit | edit source]
For your manufacturing plant, how important is the ability to
- provide high performance products
- offer consistent, reliable quality
- improve conformance to design specifications
(Likert scale ranging from 1 - not important, to 4 - very important, to 7 - absolutely critical)
Source[edit | edit source]
- Boyer/Pagell (2000): Measurement issues in empirical research: improving measures of operations strategy and advanced manufacturing technology. Journal of Operations Management, Vol. 18, No. 3, pp. 361-374. Also used in: Boyer/Lewis (2002): Competitive Priorities: Investigating the Need for Trade-offs in Operations Strategy. Production and Operations Management, Vol. 11, No. 1.