Handbook of Management Scales/Competitive priority: delivery

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Competitive priority: delivery (alpha = 0.83)[edit]


A common approach to measuring competitive priorities involves using a multiple item list and asking respondents to rate the relative importance of each priority. This scale was originally developed for use in the Boston University Manufacturing Futures Survey by Miller/Vollmann (1984) and was used by Boyer (1998). Boyer's values were later reported in Boyer/Pagell (2000). These measures have been employed in numerous studies and have been shown to have good reliability and been deemed valid as well by Ward et al. (1998).


For your manufacturing plant, how important is the ability to

  • provide fast deliveries
  • meet delivery promises
  • reduce production lead time

(Likert scale ranging from 1 - not important, to 4 - very important, to 7 - absolutely critical)


Related Scales[edit]