Handbook of Management Scales/Communication
Communication (alpha = 0.82, CR = 0.83)
Communication refers to the flow of explicit information (Modi/Mabert, 2007) and includes the formal as well as informal sharing of meaningful and timely information (Anderson/Narus, 1990).
To what extent do the statements apply to the relationship of your company with your suppliers and customers? (1 – strongly disagree; 7 – strongly agree):
- We provide each other with any information that might help us. (0.65)
- Exchange of information takes place frequently and in a timely manner. (0.83)
- We keep each other informed about events or changes that may affect the other party. (0.75)
- We give each other feedback about our performance. (0.70)
- Wieland/Wallenburg (2013): The Influence of Relational Competencies on Supply Chain Resilience: A Relational View. International Journal of Physical Distribution & Logistics Management, Vol. 42, No. 4, pp. 300-320. Adapted from Chen et al. (2004).
Communication (alpha = 0.86)
The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.
- We share sensitive information (financial, production, design, research, and/or competition). (0.52)
- Suppliers are provided with any information that might help them. (0.68)
- Exchange of information takes place frequently, informally and/or in a timely manner. (0.74)
- We keep each other informed about events or changes that may affect the other party. (0.67)
- We have frequent face-to-face planning/communication. (0.56)