Handbook of Management Scales/Benevolence

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Benevolence (alpha = 0.94/0.95)[edit]


Three facets of trustworthiness were measured based on scales designed by Mayer/Davis (1999) to assess the ability, benevolence, and integrity of a supervisor. The Likert-type scale ranged from 1 (strongly disagree) to 5 (strongly agree).


Benevolence reflects the sense that the trustee wants to “do good” to the truster, with “doing good” including concepts such as being caring and open.


  • My supervisor is very concerned about my welfare.
  • My needs and desires are very important to my supervisor.
  • My supervisor would not knowingly do anything to hurt me.
  • My supervisor really looks out for what is important to me.
  • My supervisor will go out of his/her way to help me.


Related Scales[edit]

Benevolence (alpha = 0.8719)[edit]


  • When making important decisions, our supply chain members are concerned about our welfare.
  • When we share our problems with our supply chain members, we know they will respond with understanding.
  • In the future we can count on our supply chain members to consider how their decisions and actions will affect us.
  • When it comes to things that are important to us, we can depend on our supply chain members' support.


  • Min/Mentzer (2004): Developing and measuring supply chain management concepts. Journal of Business Logistics, Vol. 25, No. 1, pp. 63-99.