CAT-Tools/DéjàVu X/deal with USB dongle problems
What to do when the USB dongle is not detected by Déjà Vu, even though it is plugged in the computer.
- Unplug the dongle.
- Run setupdrv.exe (in the Déjà Vu folder; by default: C:\Program Files\DejaVu).+
- Turn off the computer.
- Plug the dongle.
- Start the computer.
- Let Windows install the software required by the dongle.
- Run Déjà Vu.
+ In the case of DVX, the folder you want is C:\Program Files\ATRIL\Deja Vu X\Dongle.
If Déjà Vu continues to run in demo mode, run ddlook.exe (located in your Déjà Vu folder) and send to firstname.lastname@example.org what this program reports, including any extended error messages.