Training Best Practices/Sample

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Nestle' Best Practice Profile

Contents 1 Title: 2 Description: 3 Methods Used 4 Results 5 Techologies Used 6 Lessons Learned

[edit] Title:

Segmenting targeted end user populations in order to identify optimum approaches for education.

[edit] Description:

Saint Luke's Health System was faced with a large scale implementation of its newly selected online patient charting software - Horizon Expert Documentation (HED). NOTE: HED is proprietary healthcare software provided by McKesson Corporation. (McKesson)

[edit] Methods Used

The plan focused around 3 main objectives:

• Develop a method to identify end users requiring education on the new software.

• Minimize the amount of time the end user would have to spend away from his/her work unit.

• Ensure end user competency

[edit] Results

The success of of HED education at Saint Luke's Health System set a new stardard for large scale implentations. Over 2,100 end users were trained using a variety methods yet, during the six week period of the "go live" the Client Support Center only received 72 calls related to education.

[edit] Techologies Used

The company uses Impatica for PowerPoint to Learning conversions and SumTotal LMS as the central delivery engine.

[edit] Lessons Learned

• Many learning modules have a short shelf life, so the most cost-efficient way to produce the content is through SME-developed, rapid authoring using PowerPoint.

• In many cases, you don’t need an LMS to launch and track the learning. The content map approach provides more flexibility when accessing learning content.

• Competencies should most often be measured on-the-job and not through online learning. Online learning works well for teaching, but assess outside the course using more traditional measures.

• If more interaction is needed for instructional purposes, add a “learn more” link to provide additional opportunities. These can be online, such as simulations, or perhaps can even give someone an assignment to talk to another person or engage in on-the-job learning.

• Content stored in PowerPoint is much easier to translate than content organized in other authoring tools.

• PowerPoint-converted learning can be used for self-paced learning, but many people overlook its potential for using the same material for group learning in a classroom setting. We’ve found that it works great for facilitated learning.

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