Topfield 5800/Troubleshooting

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Intro[edit]

Find the main category of your problem and then see if one of the links within it narrows it down. If you get really stuck, consider following CW's Guide to a Stable Toppy.

Installation & Startup[edit]

Auto Scan (for channels): why is it so slow?

Duplicate Channels: can/should they be removed?

Main Menu: why do I get stuck in the Main Menu on startup?

Startup: does not start up properly

Firmware problems: why does my 5800 have problems that others don't?

EPG Data[edit]

Duplicate Channels: can/should they be removed?

Missing Channels: why doesn't my Toppy show a particular channel any more?

Missing EPG Data or Gaps: on certain channels

Wrong Data: why is the end (or beginning) of the programme missing from my recording?

Playback[edit]

Audio Dropouts: why do I lose audio momentarily, every minute or so?

Interruption (CYR): why is playback (or chase play) interrupted by this daft prompt when a recording starts?

Timeshifting: why did my timeshift suddenly stop (dropped to "Live"), or why can't I rewind to see something again?

Video Corruption: why do I get random glitches in the video, every 30 seconds or so?

Recording[edit]

Interruption (CYR): why does a recording interrupt my TV viewing with this daft prompt?

Recording From Standby: why did the Toppy not wakeup from standby for a timer recording?

Short Recordings: why is the end (or beginning) of the programme missing from my recording?

Standby When Recording: can I put the Toppy into Standby when it's recording?

Timeshifting: why did my timeshift suddenly stop (dropped to "Live"), or why can't I rewind to see something again?

Twin Tuner (or "Record Two, Watch a Third"): why are some channels not available to watch, when they usually are?

USB[edit]

why wont my PC recognise my Toppy?

why wont Altair etc connect to my Toppy?

why are downloads so slow?

why do my downloads fail?

why cant I upload firmware? It wont wort work with TFDN USB or TopSet 2.0 the Toppy just starts normally

Other[edit]

Aspect Ratio: why does it keep changing, when nobody has adjusted that Setting in the Main Menu?

Audio Dropouts: why do I lose audio momentarily, every minute or so?

"Check Your Reservation" (or "CYR"): what on earth does that mean?

Front Display: why does it continue to show the time instead of the channel when not in standby?

Poor English: what do some of the badly worded or confusing options and prompts mean?

Standby When Recording: can I put the Toppy into Standby when it's recording?

Twin Tuner (or "Record Two, Watch a Third"): why are some channels not available to watch, when they usually are?