Supervisor Nuts and Bolts
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Contents |
Part I: Introduction to Supervision and Employee Selection [edit]
What is Supervision? [edit]
Coaching and Counseling [edit]
Americans with Disabilities Act (ADA) [edit]
Recruitment and Selection [edit]
Part II: Performance Management [edit]
Management Styles [edit]
Delegation: Responsiblity, Authority, and Accountability [edit]
Writing Performance Standards [edit]
Conducting Performance Interviews [edit]
Employee Recognition ("The Good") [edit]
Corrective Action ("The Bad") [edit]
Employee Discipline ("The Ugly") [edit]
Part III: Supervising a Complex Workforce [edit]
Workplace Diversity [edit]
Workplace Harassment Prevention [edit]
Workplace/Domestic Violence [edit]
Employee Substance Abuse [edit]
Employee Assistance Programs [edit]
Time, Attendance, and the FMLA [edit]
Epilogue: A Memo to Supervisors [edit]
Appendix [edit]
Glossary of Terms [edit]
References [edit]
Notes [edit]
Acknowledgements [edit]
About the Authors [edit]
