Supervisor Nuts and Bolts

From Wikibooks, the open-content textbooks collection

A reader has identified this book as an undeveloped draft or outline. You can help to develop the work, or you can ask for assistance in the project room.

Contents 1 Preface 2 Part I: Introduction to Supervision and Employee Selection 2.1 What is Supervision? 2.2 Coaching and Counseling 2.3 Americans with Disabilities Act (ADA) 2.4 Recruitment and Selection 3 Part II: Performance Management 3.1 Management Styles 3.2 Delegation: Responsiblity, Authority, and Accountability 3.3 Writing Performance Standards 3.4 Conducting Performance Interviews 3.4.1 Employee Recognition ("The Good") 3.4.2 Corrective Action ("The Bad") 3.4.3 Employee Discipline ("The Ugly") 4 Part III: Supervising a Complex Workforce 4.1 Workplace Diversity 4.2 Workplace Harassment Prevention 4.3 Workplace/Domestic Violence 4.4 Employee Substance Abuse 4.5 Employee Assistance Programs 4.6 Time, Attendance, and the FMLA 5 Epilogue: A Memo to Supervisors 6 Appendix 7 Glossary of Terms 8 References 9 Notes 10 Acknowledgements 11 About the Authors

[edit] Preface

[edit] Part I: Introduction to Supervision and Employee Selection

[edit] What is Supervision?

[edit] Coaching and Counseling

[edit] Americans with Disabilities Act (ADA)

[edit] Recruitment and Selection

[edit] Part II: Performance Management

[edit] Management Styles

[edit] Delegation: Responsiblity, Authority, and Accountability

[edit] Writing Performance Standards

[edit] Conducting Performance Interviews

[edit] Employee Recognition ("The Good")

[edit] Corrective Action ("The Bad")

[edit] Employee Discipline ("The Ugly")

[edit] Part III: Supervising a Complex Workforce

[edit] Workplace Diversity

[edit] Workplace Harassment Prevention

[edit] Workplace/Domestic Violence

[edit] Employee Substance Abuse

[edit] Employee Assistance Programs

[edit] Time, Attendance, and the FMLA

[edit] Epilogue: A Memo to Supervisors

[edit] Appendix

[edit] Glossary of Terms

[edit] References

[edit] Notes

[edit] Acknowledgements

[edit] About the Authors