Staffing and Supervision in the Hotel & Tourism Industry

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Table of Contents

Job Analysis & HR Planning

• The role of the supervisor in job design in the hospitality industry.
• The need for workplace diversity in staffing policy in the hotel environment.
• The future of human resources planning for the tourism industry.
• Matching job descriptions and job specifications for new jobs created in the hospitality field.

Recruitment & Selection

• Behavioral-anchored questioning techniques in conducting an interview to recruit hotel employees.
• Job searching in the hospitality industry.
• Overview of Internet job hunting—strengths and weaknesses.
• How to design a good recruitment advertisement for a hotel.
• Discussion of various formats of selection interviews.
• Tips and techniques for conducting selection interviews.
• Key elements in preparing a resume for a hospitality job application.
• The options, advantages and disadvantages of various recruitment methods for the hospitality industry.

Training & Development

• Career verses job—differences and similarities.
• On-the-job training—practice and limitations in the hospitality field.
• Discussion of various training methods used in the hotel and tourism industry.
• Succession planning—barriers and challenges.
• Training to develop attitude, skills, and knowledge.

Performance & Retention

• Develop an orientation program for new staff in a hotel.
• Steps in conducting an effective performance appraisal interview.
• The advantages and disadvantages of 360-degree appraisal in the hospitality industry.
• The differences in evaluating a manager's performance versus front line staff performance.
• How to develop a fair and good standard for staff in measuring performance in the the hotel industry.

Motivation

• What motivates hotel employees and how to make it happen.
• The role of the supervisor in motivating front line employees in a hotel.
• Extrinsic motivators are more important than intrinsic motivators in the hospitality industry.
• Why employee motivation is so important for the hospitality industry.

Compensation

• Application of Herzberg's Motivation-Hygiene theory in relation to staff benefits in a travel agency.
• Financial benefits are more important than non-financial benefits.
• How to set a proper "salary package" for new jobs.
• Review of current financial and non-financial packages offered to front line hotel employees.

Employee Relations

• A short history of trade union development.
• Review of collective bargaining history.
• The importance of labor relations in a labor intensive industry (hospitality and tourism).
• The future of hotel trade unions.

People Management

• The differences between resignation, termination, and dismissal in terms of human resources management in a travel agency.
• Developing proper disciplinary procedures for a hotel.
• The impact of an aging population on the hospitality industry.
• The impact of more highly educated employees on the hospitality industry.
• Benchmarking – its advantages and disadvantages in human resources management.