Handbook of Management Scales/Process control

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Process control (alpha = 0.8459)[edit]

Items[edit]

  • Processes in our plant are designed to be "fool proof".
  • A large percent of the equipment or processes on the shop floor are currently under statistical quality control.
  • We make extensive use of statistical techniques to reduce variance in processes.

Source[edit]

Process control (alpha = 0.79/0.81)[edit]

Items[edit]

  • My pay increases and other tangible rewards depend on how well I follow sales procedures.
  • My pay increases and other tangible rewards depend on my knowledge of selling procedures.
  • My immediate supervisor monitors the extent to which I follow established procedures.
  • My immediate supervisor evaluates procedures we use to accomplish the task of selling.
  • My immediate supervisor modifies the procedures if desired results are not obtained.
  • Primary weight in evaluating salespersons' performance is placed on sales behavior.

Source[edit]

Related Scales[edit]