Handbook of Management Scales/Interorganizational tolerance

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Interorganizational tolerance (alpha = 0.847)[edit]

Description[edit]

A scale for measuring interorganizational citizenship behaviors (ICBs) is developed. Four common ICBs are operationalized: interorganizational altruism, interorganizational tolerance, interorganizational loyalty, and interorganizational compliance.

Items[edit]

  • We accept the inevitable mistakes that our supplier sometimes makes without complaining.
  • When our supplier is unable to fulfill certain responsibilities, we try to be understanding.

Source[edit]

  • Skinner et al. (2009): Some measures of interorganizational citizenship behaviors. Scale development and validation. The International Journal of Logistics Management, Vol. 20, No. 2, pp. 228-242.

Related Scales[edit]