Handbook of Management Scales/Competitive priority: quality

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Competitive priority: quality (alpha = 0.71)[edit]

Description[edit]

A common approach to measuring competitive priorities involves using a multiple item list and asking respondents to rate the relative importance of each priority. This scale was originally developed for use in the Boston University Manufacturing Futures Survey by Miller/Vollmann (1984) and was used by Boyer (1998). Boyer's values were later reported in Boyer/Pagell (2000). These measures have been employed in numerous studies and have been shown to have good reliability and been deemed valid as well by Ward et al. (1998).

Items[edit]

For your manufacturing plant, how important is the ability to

  • provide high performance products
  • offer consistent, reliable quality
  • improve conformance to design specifications

(Likert scale ranging from 1 - not important, to 4 - very important, to 7 - absolutely critical)

Source[edit]

Related Scales[edit]