ERP Internals/Data Tables/Customer/Customer Interaction

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This table contains one record for every interaction between the business and the customer. This table is key to Customer Relationship Marketing.

Used by: Accounts Receivable, CRM

Key: Customer Number, Date/Time

Fields:

  • Customer Number
  • Date/Time
  • Type (Telephone,Face-to-face,etc.)
  • Employee Number(s)
  • Location
  • Customer Attendees
  • Notes