Survey of Communication Study/Chapter 5 - Communication Theory
How did the universe begin? Where did it all come from? Scientists, theologians, and educators have been debating this topic for centuries.
A common place for this debate occurs in school textbooks—should they teach creationism or the big bang theory? How you answer this question depends on the theoretical perspective you hold. In either case, your theoretical perspective includes some common features—-reasons to justify your theory and evidence you use to prove that it is correct. Creationists cite the Bible or other religious texts as proof of their theoretical perspective. Advocates of the big bang theory argue that the earth emerged 13.7 billion years ago and cite the continued expansion of space (Hubble's Law) as verifiable proof that this theory is correct. But how do we know which theory is right? Let's apply this same reasoning to communication. Think about the many ways you develop, and try to answer, questions about the “right” ways to communicate.
We want to leave the intricacies of the theoretical debate between creationism and the big bang theory to our colleagues in the physical sciences, religious studies, and philosophies. However, we'll use this chapter to explore theoretical issues relevant to the study of Communication. By the end of this chapter you should understand what communication theories are, their functions, how we evaluate them, and the five major theoretical paradigms shaping Communication study today. You'll also discover just how important communication theory is to your everyday life.
When we mention the word theory to our students, we often watch their eyes glaze over as if it is the most boring thing we could talk about. Students sometimes have the misperception that theory has absolutely no relevance in their lives. But, did you know that you use and test theories of communication on a daily basis? Whether you know it or not, your theories guide how you communicate. For example, you may have a theory that attractive people are harder to talk to than less attractive people. If you believe this is true, you are probably missing opportunities to get to know entire groups of people.
Our personal theories guide our communication, but there are often problems with them. They generally are not complete or sophisticated enough to help us fully understand the complexities of the communication in which we engage. Therefore, it is essential that we go beyond personal theories to develop and understand ones that guide both our study and performance of communication.
Before we get into the functions theories perform for us, let's define what we mean by theory. Hoover defined theory as “a set of inter-related propositions that suggest why events occur in the manner that they do” (38). Foss, Foss and Griffin defined theory as, “a way of framing an experience or event—an effort to understand and account for something and the way it functions in the world” (8).
Theories are a way of looking at events, organizing them, and representing them. Take a moment to reflect on the elegant simplicity of these two definitions by Hoover and Foss, Foss and Griffin. Any thoughts or ideas you have about how things work in the world or your life are your personal theories? These theories are essentially your framework for how the world works, and guide how you function in the world. You can begin to see how important it is that your theories are solid. As you'll see, well-developed Communication theories help us better understand and explain the communicative behaviors of ourselves and others.
While theories in many disciplines can be hard for some to understand, in a field like Communication, our theories are important to understand because they directly impact our daily lives. In this respect, they serve several functions in guiding our communication.
The first function theories serve is that they help us organize and understand our communication experiences. We use theories to organize a broad range of experiences into smaller categories by paying attention to “common features” of communication situations (Infante, Rancer & Womack). How many times have you surfed the internet and found articles or quizzes on relationships and what they mean for different genders? Deborah Tannen, author of You Just Don't Understand: Women and Men in Conversations, argues that men and women talk in significantly different ways and for significantly different reasons. Of course, these differences cannot be applied to all men and women. But, theories on gender communication help us organize and understand the talk of the different genders in a more simplified context so we can understand general patterns of communication behavior. This helps us make appropriate decisions in gendered communication situations.
A second function of theories is that they help us choose what communicative behaviors to study. Theories guide where we choose to look, what we look at, and how we look at communicative phenomenon. Remember back to Chapter 1 where we defined communication study. Theories focus our attention on certain aspects of that definition. If you find that Tannen's theories regarding how men and women talk differ from your own perceptions, or that they're outdated, you might choose to more closely study the talk or non-verbals of men and women to see if you can rectify the difference in theoretical perspectives. You likely already do this on a personal level. Googling something as simple as “how to act in a relationship,” will lead you to hundreds of websites and articles breaking down the dynamics of relationships depending on one's gender. Likewise, if you want to persuade someone to do something for you, you probably have a theory about what strategies you can use to get them to do what you want. Your theory guides how you approach your persuasive attempts, and what you look for to see if you were successful or not.
A third function of theories is that they help us broaden our understanding of human communication. Scholars who study communication share theories with one another online, through books, journal articles, and at conferences. The sharing of theories generates dialogue, which allows us to further refine the theories developed in this field. Tannen's book allowed the public to re-think the personal theories they had about the communication of men and women. With the opportunity to find countless theories through new books, magazines, the Internet, and TV shows, the general public has the opportunity to find theories that will influence how they understand and communicate in the world. But, are these theories valid and useful? It's likely that you discuss your personal theories of communication with others on a regular basis to get their feedback.
A fourth function of theories is that they help us predict and control our communication. When we communicate, we try to predict how our interactions will develop so we can maintain a certain level of control. Imagine being at a party and you want to talk to someone that you find attractive. You will use some sort of theory about how to talk to others to approach this situation in order to make it more successful. As in all situations, the better your theoretical perspectives, the better chances for success when communicating. While theories do not allow us to predict and control communication with 100% certainty, they do help us function in daily interactions at a more predictable and controlled level. Notice that when you are successful, or unsuccessful, in your interactions, you use this information to assess and refine your own theoretical perspectives.
A fifth function of theories is that they help us challenge current social and cultural realities by providing new ways of thinking and living. People sometimes make the mistake of assuming that the ways we communicate are innate rather than learned. This is not true. In order to challenge the communicative norms we learn, people use critical theories to ask questions about the status quo of human communication, particularly focusing on how humans use communication to bring advantage and privilege to particular people or groups. For example, Tannen argues that when men listen to women express their troubles, they listen with the purpose of wanting to provide a fix, or give advice. Tannen argues that many times, women are not looking for advice or a fix, but rather empathy or sympathy from their male conversational partners. With this understanding, it's possible to begin teaching men new strategies for listening in cross-gendered conversations that serve to build stronger communication ties. Critical theories challenge our traditional theoretical understandings, providing alternative communicative behaviors for social change.
While theories serve many useful functions, these functions don't really matter if we do not have well-developed theories that provide a good representation of how our world works. While we all form our personal theories through examining our experiences, how are communication theories developed?
At this point, you may be wonder where communication theories come from. Because we cannot completely rely on our personal theories for our communication, people like your professors develop communication theories by starting with their own personal interests, observations, and questions about communication (Miller & Nicholson). Those of us who study communication are in a continual process of forming, testing, and reforming theories of communication (Littlejohn & Foss) so that we have a better understanding of our communicative practices. There are three essential steps involved in developing Communication theories: 1) Ask important questions, 2) look for answers by observing communicative behavior, and 3) form answers and theories as a result of your observations (Littlejohn & Foss).
Asking important questions is the first step in the process of discovering how communication functions in our world. Tannen's work grew out of her desire to find out answers to questions about why men and women “can’t seem to communicate,” a commonly held theory by many. As a result of her line of questioning, she has spent a career asking questions and finding answers. Likewise, John Gottman has spent his career researching how married couples can be relationally successful. Both of their findings, and the theories they have developed, often contradict common beliefs about how men and women communicate, as well as long-term romantic relationships.
However, simply asking questions is not enough. It is important that we find meaningful answers to our questions in order to continue to improve our communication. In the field of Communication, answers to our questions have the potential to help us communicate better with one another, as well as provide positive social change. If you've ever questioned why something is the way it is, perhaps you're on your way to discovering the next big theory by finding meaningful answers to your questions.
When we find answers to our questions, we are able to form theories about our communication. Answering our questions helps us develop more sophisticated ways of understanding the communication around us – theories! You may have a theory about how to make friends. You use this theory to guide your behavior, then ask questions to find out if your theory works. The more times you prove that it works, the stronger your theory becomes about making friends. But, how do we know if a theory is good, or not?
Take a moment to compare Newton's theory of gravity to communication theories. Simply put, Newton theorized that there is a force that draws objects to the earth. We base our physical behaviors on this theory, regardless of how well we understand its complexities. For example, if you hold a pen above a desk and let go, you know that it will fall and hit the desk every time you drop it. In contrast, communication theories change and develop over time (Infante, Rancer & Womack; Kaplan; Kuhn). For example, you might theorize that smiling at someone should produce a smile back. You speculate that this should happen most of the time, but it probably would not surprise you if it does not happen every time. Contrast this to gravity. If you dropped a pen, and it floated, you would likely be very surprised, if not a little bit worried about the state of the world.
If Communication theories are not 100% consistent, like theories in the physical sciences, why are they useful? This question has initiated a great deal of debate among those who study communication. While there is no definitive answer to this question, there are a number of criteria we use to evaluate the value of communication theories. According to Littlejohn and Foss, scope, parsimony, heuristic value, openness, appropriateness, and validity are starting places for evaluating whether or not a theory is good.
- Scope refers to how broad or narrow a theory is (Infante, Rancer & Womack; Shaw & Costanzo). Theories that cover various domains are considered good theories, but if a theory is too broad it may not account for specific instances that are important for understanding how we communicate. If it is too narrow, we may not be able to understand communication in general terms. Narrow theories work well if the range of events they cover can be applied to a large number of situations. It is easier to understand some theories when we are given examples or can see being played out.
- Parsimony refers to the idea that, all things being equal, the simplest solution takes precedence over a more complicated one. Thus, a theory is valuable when it is able to explain, in basic terms, complex communicative situations. If the theory cannot be explained in simple terms it is not demonstrating parsimony.
- Heuristic Value means that a theory prompts other theorists to engage in further study and theorizing about a given problem. The Greeks used the term heurisko, meaning “I find” to refer to an idea, which stimulates additional thinking and discovery. This is an important criterion that facilitates intellectual growth, development, and problem solving. For most Communication theories, it would be quite easy to track their development as more people weighed in on the discussion.
- Openness is the quality that a theory allows for, and recognizes, multiple options and perspectives. In essence, a good theory acknowledges that it is “tentative, contextual, and qualified” (Littlejohn & Foss, 30) and is open to refinement. The openness of a theory should allow a person to examine its multiple options and perspectives in order to personally determine if the theory holds up or not.
- Appropriateness refers to the fit between the underlying theoretical assumptions and the research question. Theories must be consistent with the assumptions, goals, and data of the research in question. Let's say you want to understand the relationship between playing violent video games and actual violence. One of your assumptions about human nature might be that people are active, rather, than passive agents, meaning we don't just copy what we see in the media. Given this, examining this issue from a theoretical perspective that suggests people emulate whatever they see in the media would not be appropriate for explaining phenomenon.
- Validity refers to the worth and practical nature of a theory. The question should be asked, “is a theory representative of reality?” There are three qualities of validity — value, fit, and generalizability. Is a theory valuable for the culture at large? Does it fit with the relationship between the explanations offered by the theory and the actual data? Finally, is it generalizable to a population beyond the sample size? In our example of the relationship between violent video games and actual violence, let's say we studied 100 boys and 100 girls, ages 12–15, from a small rural area in California. Could we then generalize or apply our theories to everyone who plays video games?
The above criteria serve as a starting point for generating and evaluating theories. As we move into the next section on specific theoretical paradigms, you will see how some of these criteria work. Let's now turn to look at ways to more easily conceptualize the broad range of communication theories that exist.
One way to simplify the understanding of complex theories is to categorize multiple theories into broader categories, or paradigms. A paradigm is a collection of concepts, values, assumptions, and practices that constitute a way of viewing reality for a community that shares them, especially an intellectual community. According to Kuhn, intellectual revolutions occur when people abandon previously held paradigms for new ones. For example, when Pythagoras in the 6th century B.C. argued the earth was a sphere, rather than flat, he presented a paradigm shift.
In the field of Communication there are numerous ways to categorize and understand theoretical paradigms. No single way is more valuable than another, nor is any paradigm complete or better in its coverage of Communication. Instead, paradigms are a way for us to organize a great number of ideas into categories. For our purposes, we’ve divided communication theories into five paradigms that we call the Empirical Laws, Human Rules, Rhetorical, Systems, and Critical Paradigms.
Theories in the Empirical Laws Paradigm approach Communication from the perspective that there are universal laws that govern how we communicate. Other names for Empirical Laws include: hard science, the positivist approach, the covering-laws approach, and the classical approach. Natural scientists look for universal laws to understand and explain our world.
Using our example of gravity, we know that objects fall to the earth 100% of the time when we drop them. This is a universal law. As Chapter 2 showed, in the late 1950s scholars began studying human communication using approaches developed in the natural sciences (aka the Scientific Method). Thus, early proponents of Empirical Laws theories studied communication to see if there were universal communication laws similar to those in the natural world.
Laws and Communication
Natural laws at work in our world influence every moment of our lives. Every time you fly in an airplane or cross a bridge you trust that the people who designed and built the plane and bridge followed the physical laws that allow a plane to fly and a bridge to span a distance without collapsing. Every time you press the brakes on a car you trust them to slow you down based on the laws explaining how long a mass, traveling at a certain speed, takes to stop. Even if you do not understand all of these laws, you live by them and believe the laws themselves hold true 100% of the time.
Are there laws you follow about communication with this kind of regularity? Are they applicable 100% of the time, in all situations, and with all people? What happens if someone breaks one of these laws? Are the consequences similar to when you break physical laws? For example, is the consequence for calling someone by the wrong name comparable to that of hitting your brakes and them not working?
Those who approach communication from an empirical laws perspective believe there are laws that govern human communication. The premise of this approach can be stated as a simple equation of causation: If X, then Y. For example, if I greet a person with “Hi, how are you?” then I anticipate a response, “Fine, how are you?” It's likely that you conduct much of your communication using this equation. However, does that mean that it works all of the time?
There are three characteristics that help us understand empirical laws theories: causation, prediction, and generalization (Infante, Rancer & Womack). Causation states that there is a “cause and effect” relationship for all actions. In the physical world, if someone drops a pen it will fall. In human communication, if someone says “hello” to someone, that person responds. Prediction suggests that once someone determines a particular law is at work, they will use it to predict outcomes of communication situations. Have you ever rehearsed how you will ask someone out on a date and tried to predict the outcome?
What evidence did you use to make your prediction? In this example, you are using the “if X, then Y” equation to predict the outcome of the interaction. Generalization suggests that if a prediction shows that a behavior produces a certain outcome, we can generalize our predictions to include a wide variety of people, situations, and contexts. We make generalization such as, “If I’m friendly to others, they will be friendly to me” based on our past experiences with this type of behavior. However, this does not account for scenarios in which the person might not hear you, might be having a bad day and do not wish to respond, or assume you are talking to another person so they choose not to acknowledge you.
In the physical sciences, laws are absolute. This is comforting because it allows us to make informed decisions based on what we know about the laws that govern the world around us. In our example of gravity, we know that dropping an object will produce the same result every time. We could spend the rest of our lives testing this theory, but we don't have to. We know what the result will be without having to continuously drop an object. Now, imagine what it would be like to always know what the outcome would be of every communication situation! Would that be comforting to you, or make your life boring?
Unlike the physical world, laws that govern human communication are not absolute and are most often bound by culture and context. Empirical laws theories are generally approached from the perspective of probability rather than absoluteness (Miller & Berger). Probability states that under certain conditions it is highly likely that we can predict communication outcomes. For example, when you greet someone with “hello” it is probable, not absolute, they will respond back with a greeting of their own. If they do not, you might run through a variety of reasons why the other person did not respond in accordance with the “laws” that govern greetings in our culture. Even though empirical laws theories do not produce absolutes about communication, we still use them in our everyday interactions with one another. Businesses, advertisers, schools, and other organizations use this approach to predict consumer, educational, and behavioral habits of particular demographic groups. While their approaches never produce a 100% cause-effect relationship, the information they gather helps them determine what actions to take to be successful in their communicative behaviors.
Empirical Laws in Action
Empirical laws theories are a relatively new approach for understanding communication. We have only been developing empirical laws theories of communication for the past 100 or so years. To date, none of this research has come to the conclusion that, given a certain circumstance, a particular communicative behavior will ALWAYS produce a particular outcome. However, working under an empirical laws approach that accepts probability, we have many research examples that demonstrate probable laws that govern human communication.
The area of leadership in group and organizational communication has a body of well-established empirical laws theories called the trait approaches. These theories suggest that there are certain physical, personality, and communicative characteristics that make one person more likely to be a leader over another (Northouse). Trait theories propose that people in western societies who are physically tall, charismatic, intelligent, white, and male are more likely to be leaders, be perceived as leaders, be placed in more leadership positions, and make better leaders than those who don't exhibit these characteristics. You may be thinking, “But what about people like Mother Theresa, Mohatma Ghandi, Martin Luther King, Jr., Caeser Chavez, or Barack Obama?” This question brings up two important points. First, it shows that communication theories are not absolute. Second, it shows that some theoretical viewpoints may work to promote a certain worldview of those in positions of power, an idea we'll explore more thoroughly when we look at the Critical Theories Paradigm. Despite feeling uncomfortable with some of the assumptions of trait theories, if you look at those in the highest levels of leadership in the U.S., the vast majority have characteristics described in trait theories.
A particular strength of empirical laws theories is that they help us determine cause and effect relationships in our communication with others. Understanding communication using these theories helps us predict the outcomes of our interactions with others. While we know that not all outcomes can be determined with 100% reliability, prediction and control allows us to more easily navigate our encounters. Think about the number of encounters you have each day in which you quickly predict and control your interaction with others. While not 100% conclusive, it's comforting that a great number of our interactions have a certain level of probable outcomes.
A criticism of empirical laws theory is that while it is useful for understanding relatively simple interactions, it can oversimplify or fail to explain situations where a number of variables exist. Your classroom environment serves as a good example. While there are certain predictions you can make about how communication will occur in your classes, why is it that each classroom experience is unique? In your classrooms, it is impossible to predict, control, and generalize how a class will go with 100% accuracy because it is impossible to replicate classes in exactly the same ways. This approach does not account for the variety of human choices and behaviors that are brought into every communication context. It operates under the assumption that, given the same context, people bring the same things to the context each time. Obviously, this is not the case. Human behaviors are complex and cannot be predicted at a 100% accuracy rate. However, empirical laws theories work well for showing us patterns of behavior that guide our communication.
Some Communication scholars believe that we cannot, and should not, try to study communication with an approach that does not work as accurately as it does in the physical sciences (Winch). These scholars believed empirical laws theories could not explain communication effectively so they began developing theories around the idea of rules rather than laws. By now you are aware that we all follow rules that guide our communication. If we didn't, human communication would be total chaos and confusion. The Human Rules Paradigm approaches communication from the perspective that we follow shared rules of communication, not strict laws (Shimanoff). While Human Rules theories share similar assumptions with empirical laws, they promote a more flexible approach to communication by suggesting that we follow general rules of communication rather than absolute laws that apply 100% of the time to our interactions.
The Difference Between Rules and Laws
There is an old saying, “rules are meant to be broken.” This simple statement highlights the fundamental difference between empirical laws and human rules approaches to communication. If you break a law in the physical world there is always a consequence. For example, no two objects can occupy the same space at the same time. A car accident is often a disastrous example of an attempt to break this law. However, if you break a rule, it may not have the same consequences as breaking a law. For example, your parents may have set a curfew for you when you were younger. Imagine you were on your way home at night but stopped to help a friend change a flat tire. Your parents may choose to not punish you after you explain to them the reason you violated the rule.
Those who approach communication using human rules theories believe that communication rules are created by people, and are therefore always open to change. Put another way, empirical laws theories seek absolute “Truth” that we can discover through careful observation and testing. Human rules theories see “truth” as subjective and created by humans, not set by the universe in which we live.
Rules are dynamic, whereas laws are not. Rules are contextually and culturally dependant and change as we change. Take for example Social Exchange Theory, which theorizes that people participate in relationships when there is a fair exchange of costs and rewards (Roloff; Walster, Walster & Berscheid). When the rules of exchange are violated, participants may choose to terminate the relationship. For example, you've likely had a friend who began dating a new boyfriend or girlfriend. You probably realized quite quickly that your friend suddenly, “did not have time for you anymore.” If you were upset over this, you were most likely upset that your friend violated the rules of social exchange; in this case the exchange was time spent together. In this example, you may feel like the change in relationship means you not having your needs met by your friend, while they are likely getting their needs met by the new relationship. Thus, a violation of social exchange has occurred.
Using human rules theories we are still able to predict how people might communicate, much like empirical laws theories. However, unlike empirical laws theories, rules are bound by context and not universal to all situations. For example, we predict that most people abide by posted speed limits on roadways. While we know that there are always exceptions to this (sometimes we are the exception!), we can predict a certain type of driving experience based on rules. Not all places approach speed limits from this perspective.
One of our exchange students came to class one day extremely upset. When asked what was wrong, the student stated he had received a speeding ticket. To this student, the speeding ticket made no sense at all. Why? In the U.S. we approach speed limits as a maximum speed, and risk a ticket when we exceed it. It's a law. However, this student stated that in his country, speed limits are considered guidelines for how fast to drive. The student went on to explain that police officers in his country are not interested in determining if people accidentally or purposefully drive above the posted speed limit. Instead, they let people make their own decisions regarding the guidelines of the posted speed limits. In this example, the U.S. approach to speed limits is one of law; break the law and there are consequences. The student's country approached speed limits from a rules perspective; there is flexibility to interpret and act according to the interpretation of the rules based on the current driving conditions, or context.
Think of rules you choose to follow or break every day. Sitting in a classroom, taking notes, listening to your instructor, and doing homework are all “rules” of how to communicate being a student. However, no one is forcing you to follow these rules. You can choose to follow them or not. If you choose to follow them, you probably do so for a variety of reasons. Each rule we choose to follow is a choice. As with all things, there are outcomes as a result of our choices, but unlike empirical laws theories, human rules theories suggest that our experiences are socially constructed in ways that make it easier to organize experience into collectives of general rules that we follow. That way, we are not overly surprised when our interactions do not produce predicted outcomes 100% of the time.
One of the primary strengths of human rules theories is that they account for choice in communication behaviors. They suggest that we are not controlled by external laws when it comes to our communication. Instead, we develop rules to help facilitate and understand our interactions, while at the same time not being bound to abide by these rules at all times (remember, rules are sometimes meant to be broken). Thus, we can take comfort in following rules of communication to guide our interactions, but also know that we have flexibility to “play” with the rules because they are dynamic and contextual.
The primary criticism with human rules theories is that they cannot fully predict behavior or outcomes. However, as of now all theories fail to do this when applied to human communication. Another criticism of human rules theories is that they are culturally and contextually bound. So, when we develop theories about something like communication anxiety as it relates to public speaking, we do so under the framework of our cultural perspective. These same theories often do not apply to other cultures.
The Systems Theory Paradigm represents a dramatic theoretical shift from empirical laws and human rules approaches for understanding communication. Systems thinking began in the social and physical sciences in the 19th century with George Hegel (Kaufmann), and was more fully developed by biologist Ludwig von Bertalanffy in the 20th century.
Von Bertalanffy argued that everything is interconnected and therefore, we should study interconnectedness as a means of understanding the world. This departs from empirical approaches that traditionally study phenomena by looking at individual components. Conversations surrounding global warming are among the most recognizable ideas of systems theory. In effect, those that warn us of global warming tell us that all of our actions have an impact on one another and our environment, and thus, we must be mindful of what we do, or we will continue to cause harm to everything on earth.
When applied to communication, the Systems Theory Paradigm seeks to understand the interconnectedness of human communication rather than looking at just one part. The basic idea behind Systems Theory is, “The whole is greater than the sum of its parts.” An easy example of this is baking a cake. If you were to lay out all of the ingredients of a cake, you would not have a cake. Instead, you would have the ingredients of cake. But, combine those ingredients in a particular way, you produce a cake. Not only that, you produce an experience surrounding the cake (think birthday, anniversary, wedding, etc.). What is produced by making a cake equals so much more than the simple combination of ingredients.
Another example is an automobile engine. If you have all the pieces of an automobile engine on a garage floor, you do not have an engine. You have parts of an engine. But, if you put the engine parts together in the right way, you get something much greater than the parts; you get transportation. These examples demonstrate the idea that, what makes a cake or automobile engine is the actual interaction or combination of their parts, not the simple sum of the parts themselves.
One area of communication study that utilizes systems theory extensively is the study of Organizational Communication. Scholars in this specialization are interested in the interaction of people to see how they create what we know as organizations (Bavelas & Segal; Katz & Kahn). For example, what makes Wal-mart different than Target? It's not simply their products or prices. Instead, these two mega-retail stores have a certain “personality” and way of functioning that is different from the other. Those who look at communication from a systems perspective believe that it is the interaction of the participants that makes organizations what they are.
One characteristic of the Systems Theory Paradigm is that systems are teleological (Infante, Rancer & Womack), meaning that they seek to achieve a particular goal or outcome. The goal of combining the ingredients of a cake is to produce a cake and facilitate an occasion. The goal of a working automobile engine is transportation. The goal of having a family is love and support. The goal of a business is to produce products and profit. Communication researchers examine the interactions of those that make up systems to understand the systems’ goals, as well as how they attempt to achieve goals.
Another characteristic of systems is they are always trying to achieve homeostasis -- the state of equilibrium or balance. Using the idea of a family, most families attempt to fit in with their neighbors, co-workers, friends, city, country, culture, etc. Systems are always in a process of trying to achieve a level of homeostasis with their environment. When changes occur in either the environment or a system, system participants will adapt in order to maintain balance. For example, if you moved away from your immediate family to attend college your move had an impact on the homeostasis of your family. As a result, everyone in your family had to adjust in some way to the change brought about by your move in order to create a new sense of homeostasis. Even though you are still part of the family system, the system changed as a result of your move, and must respond in order to adapt to the change.
The power of looking at communication from a systems perspective is that every communicative act impacts the system as a whole. When there is a change in one part of a system, it changes the entire system to some degree. Let's revisit our example of an automobile engine. Let's say a truck engine started making a terrible noise. The sound was so bad that one would think it might cost hundreds of dollars to fix the problem. However, a mechanic quickly finds that a small bolt had fallen out. Fifty-three cents later (tax included), and five minutes of time, the engine no longer made the terrible noise. Homeostasis was reached once again through the change of one very small part of the engine.
Like a car engine, we form systems with whom we interact. One of the reasons each of your college classes is unique is that each person (component) is unique, and thus, the interaction among the components is unique and cannot be duplicated. When we apply this approach to our communication exchanges we can learn many things about the impacts that our interactions have in the systems in which we interact. Think about systems you belong to like family, work, church, friends, etc. How do your communicative acts, whether big or small, impact the dynamics of these systems? What ways do you communicate in these systems? Do you use things like Skype, Facetime, text messaging, or the traditional phone call to communicate with the members in your systems? Technology continues to open new doors of communication that allows us to participate in a system without having to be physically apart of it.
Systems Theory Paradigm seeks to understand a more complete picture by examining multiple layers of communication as interconnected rather than looking at isolated people or communication acts. This key strength of the paradigm does not try to predict human behavior, but rather explain it in ways that highlight the interconnectedness of people and their communicative acts. Much of the way we communicate is culturally and contextually specific. This approach does not seek to make universal generalizations about human communication, but rather, explain the totality of our interactions.
One of the primary criticisms of the Systems Theory Paradigm is that it can be too broad in its focus. If everything is interconnected, how do we know what to study? What do we focus on when trying to understand communication interactions? This can prove challenging considering the dynamic and changing nature of systems, particularly human systems built on changing relationships. It can be difficult to answer why things happen when we use this approach, making it problematic for generating further theories of human communication. Finally, because it is a relatively new approach for understanding communication, this paradigm has yet to produce a definitive body of research. Studies from this perspective tend to take significant time and money to accomplish.
As you learned in the Chapter 4, rhetoric is the oldest tradition of the Communication field. A good definition of rhetoric is, “any kind of human symbol use that functions in any realm—public, private, and anything in between” (Foss, Foss & Trapp, 7). Remember that one of our definitions for theory is, “a way of framing an experience or event—an effort to understand and account for something and the way it functions in the world” (Foss, Foss, & Griffin, 8). Combining these definitions allows us to understand the Rhetorical Theories Paradigm as, “a way to understand and account for the way any kind of human symbol use functions in any realm.” Scholars have historically used rhetorical theories as a way to produce and evaluate messages.
Theories of Message Production
If you have taken a public speaking course, you were likely exposed to rhetorical theories of message production. In public speaking classes students are taught methods for organizing presentations, building credibility with the audience, and making messages more entertaining, informative, and/or persuasive. You probably intuitively understand that there are effective ways for putting together messages. But, how do you know what is truly effective or ineffective? Whether you are preparing a public presentation, an advertising campaign, or trying to persuade a friend, rhetorical theories guide the ways you produce messages. Companies devote millions of dollars to produce the advertisements we see. You can bet that significant research has gone into what messages will work the best so they do not waste their money on ineffective advertising. Audience analysis, context, goals, etc., are all considered before producing and delivering these messages.
Over the centuries, Communication scholars have devoted entire careers studying what it takes to produce effective messages. Aristotle gave us his ideas of ethos (credibility), logos (logic), and pathos (emotions) as fundamental components for constructing persuasive messages. Cicero gave us the five canons of rhetoric, or the five necessary steps for putting together an effective message. In the modern era, Stephen Toulmin developed the Toulmin model as a means for constructing persuasive arguments. Toulmin's model of message production includes a claim, grounds, warrant, backing, modal qualifier, and rebuttal. The claim is the conclusion or argument being made. The grounds are the data and facts offered to support the claim. To logically connect the grounds to the claim, a warrant is given. The backing is used to support the warrant and the qualifiers make a statement about the strength of the claim. Words such as “possible,” “certainly,” and “definitely” are examples of qualifiers. Any exception to the claim is the rebuttal. Even if you are unfamiliar with rhetorical theories of message production above, you likely have a good idea of what makes an effective message. For Toulmin, effectiveness was based on issues of practicality — to find a claim that is of interest to people and the ability to justify it. The greater understanding you have of rhetorical theories of message production, the greater potential you have for producing effective messages in a variety of contexts.
Theories of Message Evaluation
Super Bowl Sunday is a day that many people gather together to watch a big football game on television. It is also a day that many people give special attention to watching commercials. It has become a popular pastime for people to evaluate the quality of commercials shown during the Super Bowl. In fact, all of the commercials from the Super Bowl are put on the internet for people to watch and evaluate.
Many people spend a considerable amount of time discussing the effectiveness of commercials. Those who engage in these conversations are, at a basic level, engaging in message evaluation. If you make a comment about these commercials such as, “that was funny” or “that was stupid” you are using some kind of criteria to come to those conclusions. A person approaching these messages using rhetorical theories would ask “why was that funny or stupid?” In other words, what works, or doesn't work, about certain messages?
There are many ways we can use rhetorical theories to evaluate messages. We might choose to use a feminist, an ideological, or a narrative approach to evaluate message effectiveness. For example, Kenneth Burke argues that we can evaluate messages by understanding them as a dramatic play. He contends that all messages contain acts, scenes, agents, purposes, and agencies. If you were to evaluate your relationships with your friends from this perspective, who are the agents, what is the scene, and what act of the play are you in? Jean Baudrillard states that we can evaluate messages from the perspective that messages are commodities that we exchange. Whereas, Michel Foucault asserts that we can evaluate messages by looking at how power is enacted in them. Rhetorical theories give us different “lenses” for us to understand messages. No interpretation is right or wrong. Instead, each interpretation allows us to have a more comprehensive understanding of communication.
As with message production, we are constantly in the process of evaluating messages that are sent and received by us. The greater understanding you have of rhetorical theories for both putting together and evaluating messages, the greater potential you have to be an effective communicator in a variety of contexts. For rhetorical theorists, the message is the primary focus of inquiry when approaching the study of communication.
The primary strength of the Rhetorical Theories Paradigm is its ability to help us produce and evaluate effective messages. Rhetorical theories provide a way for us to take context into consideration when we examine messages. Unlike empirical laws theories, rhetorical theories highlight the importance of considering context as essential for understanding messages. Finally, rhetorical theories provide a way for us to foster multiple perspectives in the evaluation and construction of messages.
A primary weakness of rhetorical theories comes from one of its strengths. With such an intense focus on messages, it is possible to overlook alternative interpretations of messages. Also, some theories of message evaluation are not critical enough to reveal power dynamics at work in message exchanges. Finally, rhetorical theories are often not generalizable across a variety of communication contexts. While some rhetorical theories can be generalized, rhetorical theories are most often highly contextualized.
At this point you have learned about four different theoretical paradigms we use to understand communication. One problem with these approaches is they often lack an explicit critique of the status quo of communication. Put another way, they serve as a general approach to understand communication norms rather than challenge them. We all realize that there are communication realities in the world that are hurtful and oppressive to particular people, and that there are people in the world that use communication to serve their own needs and interests. How do we bring these communicative practices to light and work to change communication practices that are hurtful?
The Need for Critical Theories
The Critical Theories Paradigm helps us understand how communication is used to oppress, and provides ways to foster positive social change (Foss & Foss; Fay). Critical Theories challenge the status quo of communication contexts, looking for alternatives to those forms of oppressive communication. These theories differ from other theoretical approaches because they seek praxis as the overarching goal. Praxis is the combination of theory and action. Rather than simply seeking to understand power structures, critical theories actively seek to change them in positive ways. Easily identifiable examples of critical approaches are Marxism, postmodernism, and feminism. These critical theories expose and challenge the communication of dominant social, economic, and political structures. Areas of inquiry include language, social relationships, organizational structures, politics, economics, media, cultural ideologies, interpersonal relationships, labor, and other social movements.
Cultural Studies focus on understanding the real-life experiences of people, examining communication contexts for hidden power structures, and accomplishing positive social change as a result (Dines and Humez; Kellner). According to Kellner, cultural studies involves three interconnected elements necessary for understanding, evaluating and challenging the power dynamics embedded in communication—political economy, textual analysis, and audience reception.
- Political economy focuses on the macro level of communication. Specifically, this part of cultural studies looks at the way media as text are situated in a given cultural context, and the political and economic realities of the cultural context. In the U.S., we would note that the political economy is one marked with gender, racial, and class inequities.
- Textual analysis involves the process of deconstructing and analyzing elements of a media text. If you wanted to look at a magazine with a critical eye, you would pay attention to the visual elements (the pictures in the ads; the celebrity photos, and any other drawings, cartoons or illustrations), the verbal messages (the text of the ads, the copy, captions that accompany the photographs), and the relationship between the advertisements and the copy. For example, is there an ad for Clinique eye shadow next to an article on the “hot new beauty tips for fall?” You would also want to pay attention to the representation of gender, race, and class identities as well. Are there any differences or similarities between the portrayal of white women and women of color? What sort of class identity is being offered as the one to emulate?
- Audience reception asks us to consider the role of the text for the audience that consumes it. You might want to learn why people read particular magazines—what purpose does it fill, what is the social function of this text?
Origins of Critical Theories in Communication
Marxism is one of the earliest origins of critical theory. In addition, postmodernism, feminism, and postcolonialism have greatly influenced how critical theories have grown and expanded to challenge a greater number of social power structures. While each of these approaches examines a different area of oppression, all are critical approaches to enact great social changes, not only in western societies, but in cultures worldwide.
In the late 19th and early 20th centuries, Karl Marx's ideas challenged the status quo of newly emerging industrial societies. As societies moved from agrarian-based economies to ones based in industrial manufacturing, there became an increasing division between the rich and the poor—much like the income inequality talked about so much today. Marx, in two of his most well-known works, The Communist Manifesto and Capital, argued that working class laborers were being oppressed by those in power, specifically the owners of manufacturing plants.
In any discussion of Postmodernism, another critical theoretical perspective, the difficulty of defining the term is invariably part of the discussion. Modern refers to just now (from modo in Latin) and post means after. Thus, this term translates into “after just now”—an idea that can be difficult to wrap our heads around. How do you, for example, point to or mark the period after just now? (Covino & Jolliffe, 76). In discussing the postmodern condition, Lyotard explained the relationship between those who have and don't have social power: “The [decision makers] allocate our lives for the growth of power. In matters of social justice and scientific truth alike, the legitimation of that power is based on optimizing the system’s performance—efficiency” (27).
A third major influence on the development of the Critical Theories Paradigm comes from feminist theories. Feminist theories explore power structures that create and recreate gendered differentiations in societies (Foss & Foss; Dervin; MacKinnon). Critical feminist theories contend that gender relations are often oppressive to both men and women, and that they support an institution based on patriarchal values. Thus, critical feminist theories challenge dominant assumptions and practices of gender in ways that foster more equal and egalitarian forms of communication and social structures in society.
When discussing feminism and feminist theories we refer to a set of multiple and diverse theories. Feminist theories include a wide range of philosophical arguments, economic structures, and political viewpoints. Some of these include Marxist feminism, which focuses on the division of labor as a source of gender inequality, and liberal feminism, which asserts that men and women should have equal status in the culture—such as voting rights, educational and professional opportunities, and equal pay. Eco-feminism recognizes that all parts of the universe are interconnected and that oppression of women and other minorities is analogous to the oppression of the natural environment such as in the cutting down of natural forests to meet consumer demands for paper goods, or the killing of animals for the eating of meat.
Critical Theories in Action
Whether we listen to music on our phones, watch TV, go to the movies, or read a magazine, most of us consume media. Have you ever stopped to think about who puts together those messages? Have you wondered what their goals might be and why they want to send the messages they do? One way we can use critical theories is to examine who owns what media to determine what they are trying to accomplish (Croteau & Hoynes). For example, why does General Electric want to own companies like RCA and NBC? Why does a company like Seagram's want to buy MCA (Universal Studios) and Polygram records? What world-views are these companies creating in the media they produce? These are all questions for which we might consider using theories from the Critical Theories Paradigm. Did you know that in 1983 50 corporations controlled most of the U.S. media (papers, television, movies, magazines, etc.) and that by 2004 that number has dropped down to five corporations (Bagdikian)? Using Critical Theories Paradigm, we can begin to examine the messages that so few companies are constructing and their impacts on how we understand the world around us as shaped through these messages.
Other examples from the critical paradigm include works that examine gender, consumerism, advertising, and television. In her work, Who(se) Am I? The Identity and Image of Women in Hip-Hop, Perry examines the potential danger and damage to African-American women through their objectification in Hip-Hop videos. Carole A. Stabile examines the labor and marketing practices of Nike in her article, Nike, Social Responsibility, and the Hidden Abode of Production. Clint C. Wilson II and Felix Gutierrez discuss the portrayal of people of color in advertising in their article, Advertising and People of Color, while Jackson Katz explores mask of masculinity with his film, Tough Guise 2: The Ongoing Crisis of Violent Masculinity. We use critical theories to reveal a vast range of possible ideological structures that create and foster dominant world-views, and to challenge and change those ideologies that oppress others.
A significant strength of the Critical Theories Paradigm is that it combines theory and practice, seeking to create actual change from theoretical development. Rather than seeking prediction and control, or explanation and understanding, critical theories seek positive social change. The intent behind these theoretical perspectives is to help empower those whose world-views and ideological perspectives have not found equality in social contexts. At their best, critical theories have the potential to enact large-scale social change for both large and small groups of people.
A potential weakness of critical theories is their dependence on social values. While empirical laws theories seek an objective reality, critical theories highlight subjective values that guide communication behaviors. When values conflict the question of, “whose values are better?” emerges. Because values are subjective, answering this question is often filled with much conflict and debate. The example of gay marriage highlights a current debate taking place over ideological values. How do we define marriage? And, whose definition is best?
Theories are lenses for understanding the world around us. We don't have to use one theory to understand communication phenomena, but instead, it is possible to use multiple theories to examine our communication. Theories allow us to organize and understand communication experiences, select communication behavior to study, broaden our understanding of human communication, predict and control communication situations, challenge current social and cultural relationships, and offer new ways of thinking and living. Forming theories is a three step process of 1) asking important questions, 2) looking for answers through observation, and 3) forming answers or theories as a result of observation.
Are all theories alike in their usefulness? Of course not. Evaluating the usefulness or value of a theory is important. Six qualities are crucial for evaluating theories—-scope, parsimony, heuristic value, openness, appropriateness, and validity. As you recall, scope refers to the breadth of the theory, parsimony to its level of simplicity, and heuristic value is the theory's ability to generate other theories. When a theory is open this means that it recognizes other perspectives and options. Appropriateness refers to the fit between the research question and theory used to answer it. Finally, validity is the overall worth or practicality of a theory which includes value, fit, and generalizability. When these characteristics are present we can be confident of our choice of theory.
You have also learned five major paradigms for understanding, explaining, and changing the communication around you. It is important to recognize that no theoretical perspective is the right perspective, although most Communication scholars do favor particular theoretical approaches over others, and conduct communication research from their preferred perspectives. Those that believe there are universal laws which govern human communication conduct research from the empirical laws perspective. Those that think communication is a result of shared, adaptable rules utilize the human rules paradigm. The systems perspective recognizes the interconnectedness of people, relationships and communication. If the use of symbols for message creation and evaluation is the focus, then rhetorical theory is the corresponding paradigm. For scholars who are action oriented and desire social change as an outcome of their research, the critical perspective is the one of choice.
- How does understanding communication theory help you in your daily life?
- Pick a theoretical paradigm. Now pick a communication phenomenon. How does that paradigm help explain that phenomenon to you?
- What would you focus on using critical theories? What questions would you try to answer?
- Think of a system in which you are a member? What communicative action could you change that would change the system? What do you think the effect would be?
- What criteria do you use for constructing or evaluating a good persuasive message? How did you establish these criteria?
- audience reception
- critical theories
- cultural studies
- empirical laws
- feminist theories
- heuristic value
- human rules
- paradigm shift
- political economy
- rhetorical criticism
- rhetorical theories
- social criticism
- social exchange theory
- systems theory
- textual analysis
- Toulmin's model
- trait theory
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