0% developed

Managing enterprises with advanced ICT

From Wikibooks, open books for an open world
Jump to navigation Jump to search

Introduction[edit | edit source]

The purpose of this wikibook is to explain basic terms from the fields: informatics, information systems, system analysis, information technologies. Its primary learning objective is to prepare a student (a future manager) to assess, analyze, select, acquire, manage and maintain an information system for his/her company.

The target group of these selected chapters are students of management study programmes of business schools or applied science faculties.

Basic terms[edit | edit source]

A manager who want to manage their company with the support of information technologies should be familiar with basic terms such as:

Software and business models[edit | edit source]

A manager is often confronted which type of software to use. Which is better, proprietary or open-source?
See more:
Outsourcing IT-related services is often a good choice for a manager, especially if there is no IT department within the company.
See more:

Types of information systems:[edit | edit source]

Each part of a company requires different type of an information system. The most common types of information systems are:

Data & computing[edit | edit source]

When it comes to acquiring a software and hardware, a manager should decide whether to build their own IT / data center or lease already established one:

IT strategy & processes[edit | edit source]

A manager's primary responsibility is to establish a technology strategy for their organization:
A modern company includes IT related activities and services such as Service desk, Incident management and similar. A set of good practices was developed and it can be reused also for your organization:

Business & requirements analysis[edit | edit source]

Requirements gathering and analysis is one of the first steps of the company's digital transformation:

Business continuity and IT Security[edit | edit source]

A manager's primary responsibility is to ensure the company's continuous delivery of products or services at pre-defined acceptable levels following a disruptive incident:
Protecting computer systems from information disclosure, theft or damage: