Handbook of Management Scales/Technical exchanges

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Technical exchanges (alpha = 0.83)[edit | edit source]

Definition[edit | edit source]

Technical exchanges are understood as small-scale exchanges of technical information.

Items[edit | edit source]

  • Our engineers and sales staff have a close relationship with our partner’s staff.
  • In the development process, direction of communication is bilateral rather than unilateral.
  • Frequent contact between our partner and our engineers is important.
  • Through informal discussion, our partner often communicates important engineering information to us.
  • Communication with our partner often begins to occur earlier in the development process.
  • Informal communications often reduce lead time in the development process.

Source[edit | edit source]

Comments[edit | edit source]

The authors remarked that a potential issue with the last item is "that it mentions both a practice and an outcome". The unit of analysis remains unclear; e.g., in some items it seems to be the inter-organizational level, whereas in some items it seems to be the staff/staff level. Do items containing words like "engineering" and "development" necessarily measure the exchange of "technical information"?