Handbook of Management Scales/Supplier operational performance

Supplier operational performance (alpha = 0.76)

Description

The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.

Items

• Volume flexibility (0.66)
• Scheduling flexibility (0.77)
• On-time delivery (0.79)
• Delivery reliability/consistency (0.78)
• Quality (0.49)
• Cost (0.78)

Source

• Chen/Paulraj (2004): Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, Vol. 22, No. 2, pp. 119–150

Comments

These items seem to be formative rather than reflective.