Handbook of Management Scales/Role ambiguity
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Role ambiguity (alpha = 0.93/0.87)[edit | edit source]
Items[edit | edit source]
- I am not sure how much service I should provide to customers.
- I am not sure which specific company strengths I should present.
- I am not sure which product benefits I should highlight to customers.
- I am not sure how I am expected to handle customer objections.
- I am not sure how I am expected to handle unusual customer problems and situations.
- I am not sure how I am expected to interact with customers.