Handbook of Management Scales/Retention

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Retention (alpha = 0.93)[edit]


The scale has previously been used by Homburg et al. (2003) and Cahill (2006).


  • We will continue using this logistics service provider (LSP) in the future.
  • Right now, we intend to extend existing contracts with this LSP when they expire.
  • If we knew then what we know now, we would again select this LSP.