Handbook of Management Scales/Retention
From Wikibooks, open books for an open world
Retention (alpha = 0.93)
The scale has previously been used by Homburg et al. (2003) and Cahill (2006).
- We will continue using this logistics service provider (LSP) in the future.
- Right now, we intend to extend existing contracts with this LSP when they expire.
- If we knew then what we know now, we would again select this LSP.