Handbook of Management Scales/Relational capital
Relational capital (alpha = 0.83)[edit | edit source]
Description[edit | edit source]
A previously multi-item 7-point scale was used. It was further pretested with six logistics researchers and six executive managers of logistics service providers to ensure face validity.
Definition[edit | edit source]
Relational capital involves an atmosphere of forbearance, respect and balanced reciprocity (Wallenburg & Raue, 2011) and creates a mutual confidence that no party will exploit the others’ vulnerabilities even if there is such opportunity (Kale et al., 2000).
Items[edit | edit source]
The cooperation is characterized by…
- …close personal interaction.
- …personal friendship.
- …mutual trust.
- …high reciprocity.
Source[edit | edit source]
- Raue, J.S. & Wieland, A. (2015): The Interplay of Different Types of Governance in Horizontal Cooperations. The International Journal of Logistics Management, Vol. 26, No. 2, pp. 401–423
Comments[edit | edit source]
With values above 5, the mean values of the first and third items were a bit too high. Here, words like "very" or "strong" could be added in front of these items to shift their mean values towards 4.
Related Scales[edit | edit source]
- Trust (and other scales mentioned there)