Handbook of Management Scales/Relational capital

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Relational capital (alpha = 0.83)[edit | edit source]

Description[edit | edit source]

A previously multi-item 7-point scale was used. It was further pretested with six logistics researchers and six executive managers of logistics service providers to ensure face validity.

Definition[edit | edit source]

Relational capital involves an atmosphere of forbearance, respect and balanced reciprocity (Wallenburg & Raue, 2011) and creates a mutual confidence that no party will exploit the others’ vulnerabilities even if there is such opportunity (Kale et al., 2000).

Items[edit | edit source]

The cooperation is characterized by…

  • …close personal interaction.
  • …personal friendship.
  • …mutual trust.
  • …high reciprocity.

Source[edit | edit source]

Comments[edit | edit source]

With values above 5, the mean values of the first and third items were a bit too high. Here, words like "very" or "strong" could be added in front of these items to shift their mean values towards 4.

Related Scales[edit | edit source]

  • Trust (and other scales mentioned there)