Handbook of Management Scales/Quality of information exchanged

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Quality of information exchanged (alpha = 0.81)[edit | edit source]

Description[edit | edit source]

The quality of the information exchanged in an alliance was measured with a Likert scale capturing the frequency, density, and openness of communication, as distinguished by Gupta/Govindarajan (1991).

Items[edit | edit source]

  • Our foreign partner firm has provided relevant information whenever we asked them for it.
  • We are promptly notified by our foreign partner whenever any major change occurs at their firm.
  • We get clear information about the plans of our foreign partner concerning the collaboration well in advance.
  • How often do senior managers from your firm communicate with their counterparts in the foreign partner firm? (1 - daily; 5 - once a month or less)
  • How often do senior and middle managers in your company make business trips to your foreign partner firm? (1 - twice a month or more; 5 - once a year or less).

(1 - strongly disagree; 5 - strongly agree; unless otherwise indicated)

Source[edit | edit source]

  • Krishnan et al. (2006): When Does Trust Matter To Alliance Performance? The Academy of Management Journal, Vol. 49, No. 5, pp. 894–917.