Handbook of Management Scales/Process formalization

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Process formalization[edit | edit source]

Description[edit | edit source]

A previously multi-item 7-point scale was used. It was further pretested with six logistics researchers and six executive managers of logistics service providers to ensure face validity.

Definition[edit | edit source]

Process formalization is defined as spelling out detailed tasks, activities, schedules and operating procedures to govern the cooperation (Murray & Kotabe, 2005).

Items[edit | edit source]

In our cooperation we have…

  • …written documents (e.g., handbooks) that spell out detailed tasks, activities and schedules for the cooperation.
  • …detailed standard operating procedures (e.g., rules, policies, forms, etc.) for the processes of the cooperation.

Source[edit | edit source]

Comments[edit | edit source]

Only two items were used. It is recommended to add at least one additional item when re-using this scale.