Handbook of Management Scales/Process formalization
Process formalization[edit | edit source]
Description[edit | edit source]
A previously multi-item 7-point scale was used. It was further pretested with six logistics researchers and six executive managers of logistics service providers to ensure face validity.
Definition[edit | edit source]
Process formalization is defined as spelling out detailed tasks, activities, schedules and operating procedures to govern the cooperation (Murray & Kotabe, 2005).
Items[edit | edit source]
In our cooperation we have…
- …written documents (e.g., handbooks) that spell out detailed tasks, activities and schedules for the cooperation.
- …detailed standard operating procedures (e.g., rules, policies, forms, etc.) for the processes of the cooperation.
Source[edit | edit source]
- Raue, J.S. & Wieland, A. (2015): The Interplay of Different Types of Governance in Horizontal Cooperations. The International Journal of Logistics Management, Vol. 26, No. 2, pp. 401–423
Comments[edit | edit source]
Only two items were used. It is recommended to add at least one additional item when re-using this scale.