Handbook of Management Scales/Performance measurement system design for turbulence

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Performance measurement system (PMS) design for turbulence (alpha = 0.84; AVE = 0.65; CR = 0.85)[edit | edit source]

Description[edit | edit source]

A new PMS design for turbulence scale was developed. Items were generated based on a review of the literature and discussed with researchers and practitioners.

Definition[edit | edit source]

PMS design for turbulence is defined as “the degree to which the design of an organization’s PMS encompasses risk metrics to account for external turbulence and to monitor the potential impacts of this turbulence”.

Items[edit | edit source]

Please rate the extent to the following items describe the PMS of your logistics organization:

  • We use specific risk metrics to understand the impact of external turbulence on our business. (0.83)
  • We use early warning indicators to anticipate and plan for fluctuations. (0.86)
  • We measure market volatility in order to be able to react on time. (0.71)

Items were measured with a 7-point Likert scales ranging from “1 = not at all” to “7 = to a very great extent”.

Source[edit | edit source]

  • Bühler/Wallenburg/Wieland (2016): Accounting for External Turbulence of Logistics Organizations via Performance Measurement Systems. Supply Chain Management: An International Journal, Vol. 21, No. 6