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Handbook of Management Scales/Online store service

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< Handbook of Management Scales
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Online store service (alpha = 0.86)

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The construct was measured using 7 points semantic-differentials.

  • Unwilling to help - willing to help
  • Unfriendly - friendly
  • Less knowledgeable - very knowledgeable

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Retrieved from "https://en.wikibooks.org/wiki/Handbook_of_Management_Scales/Online_store_service"