Handbook of Management Scales/Multi-functional employees

Multi-functional employees

Items

• Employees receive training to perform multiple tasks.
• Employees at this plant learn how to perform a variety of tasks.
• The longer an employee has been at this plant, the more jobs they learn to perform.
• Employees are cross-trained at this plant, so that they can fill in for others, if necessary.
• At this plant, employees learn only how to do one job (R).

Source

• Flynn/Flynn (1999): Information-Processing Alternatives for Coping with Manufacturing Environment Complexity. Decision Sciences, Vol. 30, No. 4, pp. 1021-1052.