Handbook of Management Scales/Leadership
Leadership (composite reliability = 0.83)[edit | edit source]
Description[edit | edit source]
The authors follow a two-phased approach to develop multi-item scales that measure dimensions of service orientation in the context of business-to-business e-commerce. Service orientation was conceptualized as a third-order construct comprised of five combinative service competency bundles: service climate; market focus; process management; human resource policy; and metrics and standards.
Definition[edit | edit source]
The role of the company’s management team in communicating and reinforcing the company’s values.
Items[edit | edit source]
- My organization always attempts to ensure that the right leaders are in place to meet the company’s goals. (0.81)
- Our leadership communicates and reinforces the values shared by almost everyone in our organization. (0.89)
- Our company’s vision and goals statements are shared throughout the organization. (0.64)
Source[edit | edit source]
- Oliveira/Roth (2012): Service orientation: The derivation of underlying constructs and measures. International Journal of Operations & Production Management, Vol. 32, No. 2, pp. 156-190.
Comments[edit | edit source]
The third item was dropped due to low regression weight (or lower than remaining items).