Handbook of Management Scales/Familiarity

Familiarity (alpha = 0.88)

Description

Two surveys were conducted (online retailing company Amazon and online banking division [OBD]), to ensure adequate levels of reliability, convergent validity, discriminant validity, and nomological validity for a trust scale. Familiarity and willingness to transact were used to test nomological validity of the trust model.

Definition

Familiarity refers to one's understanding of another's behavior based on prior interactions or experiences.

Items

• I am familiar with the process of searching for books [reconciling transactions] on Amazon [OBD].
• I am familiar with buying books [paying bills online] at Amazon [OBD].
• I am familiar with inquiring about book ratings [account information] on Amazon [OBD].
• Overall, I am familiar with Amazon [OBD].

Source

• Bhattacherjee (2002): Individual Trust in Online Firms: Scale Development and Initial Test. Journal of Management Information Systems, Vol. 19, No. 1, pp. 211–241. Previously used by Gefen (2000).