Handbook of Management Scales/Customer responsiveness

From Wikibooks, open books for an open world
Jump to navigation Jump to search

Customer responsiveness[edit | edit source]

Items[edit | edit source]

  • Develop new products in anticipation of customer needs
  • Incorporate the latest technologies in our products to satisfy customer needs
  • Offer products if we identify a new market segment
  • Respond at once if customer’s needs change
  • Respond quickly to special customer request
  • Be proactive in shaping customer’s needs rather than being reactive

Source[edit | edit source]

Related Scales[edit | edit source]